Conflict Management & Resolution is designed for senior secretaries, executive secretaries, personal assistants and top-level management secretaries aiming to improve their performance and maximise opportunities for promotion to executive positions.
About this course
Conflict Management & Resolution is designed for senior secretaries, executive secretaries, personal assistants and top-level management secretaries aiming to improve their performance and maximise opportunities for promotion to executive positions.
Centre for Capacity Training and Development (CCTD) provides continual management training and development for business employees in the public and private sector. It has become the standard method of training and development for management and non-management staff at most organisations.
Background:
CCTD emerged from concerns about the lack of continual professional development, raised by businesses in both the private and public sectors. It offers practical methods of improving performance efficiency on a daily basis. However, delivering such training presents daunting challenges and has become one of the most complex issues in Human Resource departments.
Key Factors:
Performance management has become the benchmark of all businesses striving to meet their corporate objectives, and organisations therefore strive to increase staff productivity.
CCTD believes that the correct development of human resources, considering creativity and productivity, is the answer. The lack of these two key factors plagues both local and global organisations. CCTD adopts a two-pronged approach to address both in all types of business organisations.
Training Staff:
We pride ourselves on employing the most experienced facilitators and consultants, who will equip you to become a visionary manager, a leader in your career and your organisation.
Our facilitators and consultants use their proven business expertise to create new knowledge and enduring concepts that shape management practice and meet world economic demands.
They will provide key insights based on their practice-based experience, offering numerous perspectives whilst challenging your thinking at every level. We use interactive methods in our training programmes that meet the needs of all participants, and set excellent standards in everything we do.
A Shift in Thinking:
Transitioning from an accomplished functional specialist to a successful manager in today’s world requires more than strong management skills: it requires a fundamental shift in thinking. Effective managers at all levels, as well as CEOs must understand the essence of their business and lead holistically– understanding how key decisions impact each business function.
This transition can take years to complete. Our well-structured CCTD training programmes enhance and smooth out this personal and professional transformation. After the training, participants return to their respective organisations in a new frame of mind, with enhanced business judgement, and the self-confidence to lead through periods of growth and loss.
This will sustain the organisation’s competitive advantage. This extensive set of Management Development programmes will shape your future and the future of your organisation. We are committed to positive impacts and outcomes on participants and their organisation through using bespoke management ideas based on current best practice and thinking.
Managers and leaders often encounter conflicts arising from cultural differences. Cross Cultural Communication training equips them with strategies to identify and address these conflicts in a culturally sensitive and constructive manner, leading to better outcomes and stronger relationships.
Conflict within a workplace can appear in many forms, from personality conflicts between employees to employee and supervisor issues.
Conflict can arise in any situation. Effective management techniques are crucial, whether you exercise them in the workplace or your personal life. Conflict management courses prove essential in every industry, from manufacturing to hospitality. Understanding the various types of conflicts and crea...
Conflict comes in many shapes and forms, from passive-aggressive grumbles through to physical altercations. In this module we develop conflict management strategies and identify potential risks to your business and the individuals involved.
You will gain a knowledge of how to spot potential conflict and an understanding of how to reduce and deal with both potential and actual conflict in the workplace. You will learn how to monitor conflict and understand its potential impact on business.
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