Conflict Management & Resolution is designed for senior secretaries, executive secretaries, personal assistants and top-level management secretaries aiming to improve their performance and maximise opportunities for promotion to executive positions.
About this course
Conflict Management & Resolution is designed for senior secretaries, executive secretaries, personal assistants and top-level management secretaries aiming to improve their performance and maximise opportunities for promotion to executive positions.
Centre for Capacity Training and Development (CCTD) provides continual management training and development for business employees in the public and private sector. It has become the standard method of training and development for management and non-management staff at most organisations.
Background:
CCTD emerged from concerns about the lack of continual professional development, raised by businesses in both the private and public sectors. It offers practical methods of improving performance efficiency on a daily basis. However, delivering such training presents daunting challenges and has become one of the most complex issues in Human Resource departments.
Key Factors:
Performance management has become the benchmark of all businesses striving to meet their corporate objectives, and organisations therefore strive to increase staff productivity.
CCTD believes that the correct development of human resources, considering creativity and productivity, is the answer. The lack of these two key factors plagues both local and global organisations. CCTD adopts a two-pronged approach to address both in all types of business organisations.
Training Staff:
We pride ourselves on employing the most experienced facilitators and consultants, who will equip you to become a visionary manager, a leader in your career and your organisation.
Our facilitators and consultants use their proven business expertise to create new knowledge and enduring concepts that shape management practice and meet world economic demands.
They will provide key insights based on their practice-based experience, offering numerous perspectives whilst challenging your thinking at every level. We use interactive methods in our training programmes that meet the needs of all participants, and set excellent standards in everything we do.
A Shift in Thinking:
Transitioning from an accomplished functional specialist to a successful manager in today’s world requires more than strong management skills: it requires a fundamental shift in thinking. Effective managers at all levels, as well as CEOs must understand the essence of their business and lead holistically– understanding how key decisions impact each business function.
This transition can take years to complete. Our well-structured CCTD training programmes enhance and smooth out this personal and professional transformation. After the training, participants return to their respective organisations in a new frame of mind, with enhanced business judgement, and the self-confidence to lead through periods of growth and loss.
This will sustain the organisation’s competitive advantage. This extensive set of Management Development programmes will shape your future and the future of your organisation. We are committed to positive impacts and outcomes on participants and their organisation through using bespoke management ideas based on current best practice and thinking.
Learn how reducing conflict can help to improve employee engagement, retention and productivity at work.
Subjects covered by the conflict management qualification include legislation, clear communication, proactive service delivery, situation assessment and managing unrealistic expectations. There are a number of benefits for businesses in entering employees for this qualification, one of which is imp...
Managing Difficult and Demanding People and Situations Course Is Offered By Activity Group
Our highly skilled and experienced staff are the key to our success and we have successfully built our client base to include,
Our wide range of conflict management courses are designed for public-facing teams who deal with vulnerable individuals and those capable of spontaneous aggression. Our aim is that every person is treated with dignity and is shown respect, even when there is disagreement.
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