Today’s ever increasing speed of change brings many conflicts of interest into the workplace. These need to be managed and resolved if irreparable damage is to be avoided. This one day course explores how best to manage conflict as a strategy to facilitate healthy organisational development.
Today’s ever increasing speed of change brings many conflicts of interest into the workplace. These need to be managed and resolved if irreparable damage is to be avoided. This one day course explores how best to manage conflict as a strategy to facilitate healthy organisational development.
Course Outline:
Established for over 20 years, Keys Training is a privately owned Business Training company. The main focus is on providing training solutions to Corporate and Public Sector clients across the UK.
Many of our courses are run on client premises as closed/tailored events; we have experienced high quality trainers, committed dedicated support staff, first class training materials and a client base including several large international companies, NHS and other Government agencies and numerous medium sized and smaller organisations.
Keys Training complies rigorously with accepted codes of practice over a wide range of compliance and regulatory issues, conducts regular formal internal quality audits, and has a detailed internal Quality Manual.
Keys Training is also a recognised Investor in People. We maintain a comprehensive database of all courses and delegates who have attended and can provide on request any historical information to enable an in-depth analysis.
At Keys Training, we offer a large range of instructor led training courses to meet the needs of our clients across the country. We offer regular scheduled courses in a number of Microsoft and Personal Development Skills that are very useful in today’s work place environment.
The most popular training we offer here is the Microsoft Office Training Courses. Our trainers are qualified Microsoft Certified Trainers (MCT) and many are also accredited Microsoft Master Instructors (MMI), so you can be assured that your training will be delivered by experts that have both the knowledge and ability to teach their areas in an enjoyable and receptive manner
Learning how to address and resolve conflicts that may arise due to cultural differences and finding constructive ways to manage disagreements.
Knowledge of the handling and management of complaints and conflict resolution in the workplace is another requirement for Health and Social Care Professionals.
The aim of conflict management training is to introduce practical conflict resolution techniques and strategies that managers and team leaders can effectively utilise when managing conflict in the workplace.
Managers often struggle to know what to say. More specifically how to open a conversation, what questions to ask, how to really listen, how to be consistently supportive and care for themselves.
Conflict Management & Resolution is designed for senior secretaries, executive secretaries, personal assistants and top-level management secretaries aiming to improve their performance and maximise opportunities for promotion to executive positions.
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