Conflict Management Skills Training

by Keys Training Claim Listing

Today’s ever increasing speed of change brings many conflicts of interest into the workplace. These need to be managed and resolved if irreparable damage is to be avoided. This one day course explores how best to manage conflict as a strategy to facilitate healthy organisational development.

£295

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img Duration

1 Day

Course Details

Today’s ever increasing speed of change brings many conflicts of interest into the workplace. These need to be managed and resolved if irreparable damage is to be avoided. This one day course explores how best to manage conflict as a strategy to facilitate healthy organisational development.

 

Course Outline:

  • What is Conflict?
    • Definition
    • Recognising signs of potential conflict
    • Analysing personal agendas
    • A look at our own standpoint
  • Barriers that prevent Conflict Resolution
    • Power imbalance
    • Lack of empathy and understanding
    • Trivialisation of consequences
    • “Head in Sand” approach
  • Maximising on “Conflict Opportunities”
    • There can be benefits
    • Resolution bringing about necessary change
    • Promoting common denominators
    • Creativity and Innovation
  • Types of Conflict
    • Interpersonal and Organisational
    • Deeper loyalties
  • Adverse Costs of Conflict
    • Low productivity
    • High stress levels
    • Taking our eye off the “real” ball
    • Organisational failure
  • Personal Coping Strategies
    • Defence mechanisms
    • False friends
  • Conflict Management and Resolution
    • Understanding behavioural needs
    • Keeping emotions in check
    • Management of our own behaviour
    • Engaging skills
    • Channelling skills
    • Third party intervention
    • Learning from each conflict
  • Liverpool Branch

    31 Keel Wharf, Liverpool
  • Manchester Branch

    The Quays Digital World Centre, 1 Lowry Plaza, Manchester
  • Leeds Branch

    Brewery Wharf, Brewery Pl, Leeds
  • Birmingham Branch

    245 Broad St, Birmingham
  • London Branch

    75 King William St, London

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