Conflict Management Tactics Workshop

Managing and resolving workplace conflict is a key skill that all effective managers must master- if they are to run streamlined and efficient teams. Having the tactics for finding solutions to those common daily occurrences of disagreement, tension and the dreaded emotional outburst will make you more confident (and effective) in your role.

It’s time to learn exactly how to resolve avoidable workplace conflict once and for all, and your education begins here.

Course Overview

This Conflict Management training presented by the team at Aptitude Management provides powerful techniques for leaders to handle workplace conflict, and build common ground (between staff members) to facilitate a better work team culture.

This course utilises a “win-win” approach to resolving conflict which is well suited to the highly charged workplace.

Our Conflict Management Training Will Help You

• Learn about the various types of conflict and why it is important to distinguish between them.

• Understand the common causes of conflict and how to use preventative measures to avoid fueling the fire.

• Discover the important phases of conflict resolution and then master the techniques used in working with each phase.

• Apply techniques for dealing with highly combative individuals.

Work On Your Assertiveness

• Discover your ability to be more assertive through understanding conflict.

• Begin to take back power through skillful handling of conflict situations.

• Get difficult work colleagues to agree with actions that resolve workplace tension.

• Garner the respect you deserve as a mediator.

Topics Covered

• Defining different types of conflict

• The Thomas-Killmann Conflict Model

• Possible goals in conflict

• The Johari window

• Stages of conflict

• Applying a personal conflict resolution Model

• The role that communication plays in conflict resolution- active listening, paraphrasing, questions and body language

• Managing conflict between others through role plays and live scenarios

Workshop Program Framework

All Aptitude courses are conducted through our Program Framework consisting of:

• Workshop booking consultation

• Trainer led skills gap analysis

• Tailored participant training plan

• Post workshop coaching

Further Details

• This course promises to help managers at any experience level to vastly improve their ability to deal with and resolve workplace conflict.