Conflict Management Training Course

by Corporate Coach Group Claim Listing

This conflict management training is designed to help you prevent unnecessary conflicts, and to quickly deal with those conflicts that do occur.

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img Duration

1 Day

Course Details

What is Conflict Management Training?

This conflict management training is designed to help you prevent unnecessary conflicts, and to quickly deal with those conflicts that do occur.

We show you how poor communication leads to misunderstandings and conflict and how we can reduce the number of conflicts by improving the quality of communications.

But when conflicts occur, or if we have to manage instances of unacceptable behaviour, or poor performance, then we must act quickly, because poorly managed conflicts can grow to costly disputes.

You learn how to manage conflicts in a professional, objective and expert manner and how to avoid the negative emotions commonly associated with conflicts.

When you finish this course, you will know exactly how to minimise and quickly resolve conflicts.

Conflict Management Training Course Overview

The course is split into two parts: Morning and afternoon.

  • AM Managing conflicts based on disagreements of ideas and opinions.

  • PM Resolving conflicts based upon poor performance issues or unacceptable behaviour.

The morning session covers how to resolve conflicts based on a clash of ideas, opinions and personalities.

We learn how to improve the quality of our communication and how to avoid conflicts caused by misunderstandings.

We show you how to present your thoughts in a clear, rational and positive manner. We learn how to handle negativity and cynicism, and social bullying.

We learn how to de-escalate situations; how to avoid losing your temper and how to influence situations with positive suggestions, being sure to always leave every interaction on a positive note.

The afternoon session deals with conflicts arising from poor performance, or unacceptable behaviour. We learn why, when in conflict we use objective factual language, not subjective emotionalised language.

We learn how to deal with conflicts rationally, not emotionally. How to objectify the situation using facts, rather than feelings. Distinguish reasons from excuses and then find a solution to the conflict and gain their commitment.

We discuss how body language, voice tones and timing affect conflict, and how to get it right. We learn when to compromise and when to “stand your ground”.

We will also cover how to be assertive without ever being aggressive. And we finish on how to use appreciation and praise to reinforce correct behaviours.

When you finish this course, you will know how to effectively handle conflicts.

  • Gloucester Branch

    Walcot House, Parton Road, Gloucester

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