Conflict Management Workshop

The ability to effectively manage conflict separates the good from the outstanding performers. Conflict is a part of daily life. Those who embrace conflict as an opportunity to build understanding and better relationships experience greater personal and professional success.

But managing conflict is not easy – it requires self-awareness, solid communication skills and the motivation to resolve uncomfortable situations.

This one-day interactive communications training workshop will provide insight into your own emotional triggers and give you the tools to productively managing difficult, conflict-prone conversations.  You’ll walk away feeling greater confidence in managing tough situations with diplomacy, tact and credibility.

How You Will Benefit

• Build trust and credibility with colleagues and team members

• Gain confidence in holding difficult conversations calmly and assertively

• Leverage potential conflict situations as opportunities for critical conversations that enhance work relationships

• Manage conflict situations proactively and effectively

• Manage your emotional reaction in a conflict situation     

• Choose the appropriate conflict management approach for any scenario

• Understand your own conflict style

• Follow a proven method for diffusing tense situations

• Communicate assertively without eliciting defensiveness from the other person

• Plan for difficult conversations in a way that focuses on achieving the results you desire

• Practice executing difficult conversations

Course Features

• Self-assessment will provide insights into your conflict behaviours (TKI®)

• Role plays to practice techniques and behaviours in a safe environment

• Sharing of best practices regarding conflict management approaches

• Job aids and resources to enable you to transfer your learning back to your work environment

Who Should Attend

• Professionals and Managers who want to enhance their ability to deal with conflict situations productively.