Conflict Mediation (Inspiring Positive Outcomes)

In this illuminating program, you will uncover the role of conflict in a workplace culture and learn both conflict mediation and conflict management techniques and when to use them for workplace disputes.

You will explore how conflict happens, how the brain reacts to conflict and why people react differently when conflict occurs. You will build your conflict management skills by applying a three-step conflict mediation process to multiple real-life scenarios. And you will leave this program with concrete tactics you can use to help reduce the level of conflict at your organisation.

• Create a more harmonious workplace culture
• Understand the role of mediation in workplace conflicts
• Apply a mediation framework to workplace conflicts
• Identify challenges that can arise with mediation and identify solutions
• Identify strategies for employees to manage their own conflicts

Course Outline:

• Module 1: Introduction
• Module 2: Understanding Conflict
• Module 3: Introducing Conflict Mediation
• Module 4: Step 1 - Setting Up a Mediation
• Module 5: Step 2 – Exploring the Conflict
• Module 6: Step 3 – Reaching Resolution
• Module 7: Reducing Conflict in Your Workplace Culture
• Module 8: Conclusion