In this illuminating program, you will uncover the role of conflict in a workplace culture and learn both conflict mediation and conflict management techniques and when to use them for workplace disputes.
DurationIn this illuminating program, you will uncover the role of conflict in a workplace culture and learn both conflict mediation and conflict management techniques and when to use them for workplace disputes.
You will explore how conflict happens, how the brain reacts to conflict and why people react differently when conflict occurs. You will build your conflict management skills by applying a three-step conflict mediation process to multiple real-life scenarios. And you will leave this program with concrete tactics you can use to help reduce the level of conflict at your organisation.
Course Outline:
As one of Singapore's leading private education and lifelong learning institutions, SIM equips individuals and enterprises to be future-ready.
Founded on the initiative of the Economic Development Board in 1964, SIM has a solid track record in supporting manpower development for Singapore’s growth. Today, we remain fully committed to providing innovative, skills-based learning experiences and opportunities designed for higher education, professional development, and corporate excellence.
Our aim is to inspire, upskill and empower every learner – from individuals to enterprises and communities – to thrive in life and for life.
This highly interactive and engaging programme aims to provide participants with an opportunity to develop conflict awareness in work setting and an ability to diagnose conflict before it intensifies.
Edward Deming, the father of quality management, has said that people can face almost any problem except the problem of people. They can work long hours, face declining business, even the loss of a job. but they can't deal with the difficult people in their lives.Â
Master crisis and conflict management to stand out as a problem-solving leader and pave your path to promotion.
Whether it's in the form of visible back biting or silent resentment, conflict in the workplace can take a devastating toll on productivity and morale. Managing interpersonal differences is essential to business and protects the emotional health of employees.
The new trend in conflict management is to maintain or enhance relationship while solving the conflict.
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