Conflict Resolution and Negotiation

This training course will equip participants with the skills to address difficult or challenging behaviour, understand how our responses can add or detract from meaningful dialogue and understand how to improve communication and interpersonal relationships to help participants turn conflict into ...

This course is designed for professionals and managers who would like to learn how to identify and manage conflict situations in the workplace, and to improve relationships across the business.

Inspiring and effective people managers and line managers are critical to the success of any organisation, as they are responsible for increasing productivity, ensuring targets are met and also for creating inclusive environments where employees feel engaged, respected and valued.

The course brings many benefits to the individual that are applicable across both work and personal situations. The ability to have difficult conversations in a constructive manner is an important interpersonal skill that most find very challenging.

Potential conflict means that some shy away or avoid dealing with problems related to behaviour or performance. However, failure to tackle these situations invariably means that the problem gets worse. Handled well, the conversations can not only resolve issues but also provide a springboard for im...