Conflict Resolution and Negotiation

By the end of this Conflict Resolution and Negotiation Skills training, you will have learnt how to anticipate, resolve and learn from conflict situations. This will include using a variety of techniques and developing confident in dealing with difficult situations.

You will also learn to recognise conflict styles in negotiation and have the appropriate tools in preparation and at the time to achieve the best outcomes.

What will I learn?

• Understand the common causes of conflict.
• Be able to use different communication models to assist in resolving conflict.
• Be able to describe and use different methods for dealing with various conflict situations.
• Understand what negotiation is and the ‘sub-text’.
• Understand the importance of BATNA and ZOPA in negotiation.
• Practice negotiation in a ‘safe’ environment.