This course covers a wide series of subjects connecting to promoting safe and therapeutic services/conflict management within the healthcare industry. such as complaint handling, effects of violence and post incident assessment.
DurationThis course covers a wide series of subjects connecting to promoting safe and therapeutic services/conflict management within the healthcare industry. such as complaint handling, effects of violence and post incident assessment.
In terms of conflict resolution, it is vital to distinguish that an individual’s behaviour is often not directed at you, but at a set of circumstances faced by them. If you are able to recognise the background to theoretically violent behaviour, you are able to separate what is a personal attack from what is being directed at you as representatives of your organisation.
This course is suited for all individuals working within this service sector who may find themselves in potential situations of conflict and promoting safer and therapeutic is definitely for those working in the mental health and learning disabilities services.
Itencourages aclear value base that is well-matched with the ethos of a caring service and relevant professional ethics and focus on issues of diversity well-matched with the principles of an anti-oppressive practices.
Course Content:
Frontline Health Care Training Ltd is a London-based care training company run and managed by health care professionals with clinical knowledge and experience. The experience that the trainers have had on the Frontline has been second.
to none in helping them in delivering real life courses aimed at making a positive impact on the people who use the service. The founder of FHCT, Ms Syeda has wealth of experience in the health and social care sector spanning over 15 years.
She has first-hand experience on the wards as well as in the community, rising to the role of Care Manager. The passion for training emanated from the day-to-day experience of managing community care workers.
Whose competences are solely driven by ongoing training. With that in mind, Ms Syeda went on to become a trained trainer through various certified training companies.
Our course on 'Conflict Management in Hospitality' is meticulously designed to equip you with the essential skills and techniques to understand, prevent, and resolve conflicts effectively.
Practical tools to deal with difficult conversations in the work place. This will range from the simply awkward to full blown disciplinary situations. We will touch on elements of best practice as well as employment law requirements that need to be borne in mind.
I recently attended a course on How to have Difficult Conversations run by Bev. This was a well presented course, facilitated at a good pace, in which all the participants were eager to share their own experiences of challenging conversations they have had both in and out of work.
The course will aid staff to have a sound knowledge of effective communication techniques and the ability to recognise and respond effectively.
This 1 day workshop will take delegates through the tools and skills required to deal with conflict and people who are behaving in a difficult manner. These people and situations present regular and significant challenges to managers as well as team productivity and require skill to resolve effecti...
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