This course covers a wide series of subjects connecting to promoting safe and therapeutic services/conflict management within the healthcare industry. such as complaint handling, effects of violence and post incident assessment.
DurationThis course covers a wide series of subjects connecting to promoting safe and therapeutic services/conflict management within the healthcare industry. such as complaint handling, effects of violence and post incident assessment.
In terms of conflict resolution, it is vital to distinguish that an individual’s behaviour is often not directed at you, but at a set of circumstances faced by them. If you are able to recognise the background to theoretically violent behaviour, you are able to separate what is a personal attack from what is being directed at you as representatives of your organisation.
This course is suited for all individuals working within this service sector who may find themselves in potential situations of conflict and promoting safer and therapeutic is definitely for those working in the mental health and learning disabilities services.
Itencourages aclear value base that is well-matched with the ethos of a caring service and relevant professional ethics and focus on issues of diversity well-matched with the principles of an anti-oppressive practices.
Course Content:
Frontline Health Care Training Ltd is a London-based care training company run and managed by health care professionals with clinical knowledge and experience. The experience that the trainers have had on the Frontline has been second.
to none in helping them in delivering real life courses aimed at making a positive impact on the people who use the service. The founder of FHCT, Ms Syeda has wealth of experience in the health and social care sector spanning over 15 years.
She has first-hand experience on the wards as well as in the community, rising to the role of Care Manager. The passion for training emanated from the day-to-day experience of managing community care workers.
Whose competences are solely driven by ongoing training. With that in mind, Ms Syeda went on to become a trained trainer through various certified training companies.
Providing accredited civil & commercial mediation or conflict resolution.- helping with communication, resolving disputes and bringing clear next steps for all involved.
This helps with the success and sustainability of your organisation and leads to increased communication, enhanced team dynamics, increased productivity, customer satisfaction and development of leadership capability.
The aim of conflict management training is to introduce practical conflict resolution techniques and strategies that managers and team leaders can effectively utilise when managing conflict in the workplace.
GSS offer a broad range of Business Training Courses to suit all levels up to Senior Management using NLP Techniques and skills. These courses are often scheduled on demand, so please contact us below to arrange a course and discuss your needs. To see if we have any open courses running,
This programme will help you have a clearer understanding of conflict and how it arises. By reading through this guide and taking part in the exercises it includes you will be better equipped to resolve conflict satisfactorily in a way which can result in a positive outcome for all involved.
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