This course provides the most effective techniques and strategies for handling and resolving conflict in the workplace. Conflict can occur in any workplace,
DurationCPD - Conflict Resolution Training
This course provides the most effective techniques and strategies for handling and resolving conflict in the workplace. Conflict can occur in any workplace, this course is, therefore, suitable for all industry sectors. Understand the types of conflict and learn how to prevent conflict with this short course.
Conflict is part of our daily lives and it can have a very negative impact on our relationships. However, well-managed conflict can bring about positive change. It has been found that 85% of employees deal with conflict at work at some point, and 29% of employees deal with it almost constantly.
The ability to communicate successfully is among the most sought-after soft skills in the workplace, whether you’re dealing with the differences or demands of your employees, colleagues, managers, suppliers or clients.
Conflict can arise in any organisation and in any industry – anywhere where people who have different beliefs, opinions and ways of working are sharing the same space! Whether it’s just two individuals or a group of people.
A conflict that is handled poorly, or not handled at all, can cause irreparable damage to your organisation’s productivity and reputation. Hence why Conflict Resolution Training is essential for giving your staff the best strategy for dealing with conflict.
Learning Outcomes
Understand the different types of conflict and their consequences
Learn strategies to prevent conflict
Understand how to handle serious conflict
Course Content
This training course is broken down into 3 sections
Introduction to Conflict
Tips & Techniques
Handling Serious Conflict
Aspire Training Team was founded in 1997 by Cheryl Hadland, 7 years after opening the first ever Tops Day Nurseries, Tops Parkstone. At this time, Aspire Training Team was under its original name, Tops Training and was based in within the nursery.
The course aims to provide delegates with the correct conflict management principles and is designed to assist employees on how to prevent conflict and adopt an appropriate style of behaviour when handling difficult situations whether it is in the workplace or working with the general public.
We understand that patients are at the core of your pharmacy or practice, and how important it is to maintain a positive relationship to ensure long-term business growth and practice reputation.
This programme will help you have a clearer understanding of conflict and how it arises. By reading through this guide and taking part in the exercises it includes you will be better equipped to resolve conflict satisfactorily in a way which can result in a positive outcome for all involved.
Conflict can arise in any situation, but it often falls to the direct manager to try to resolve it in the workplace. In this one day session, we will explore where conflict comes from and how it is fuelled.
This session is designed to provide an overview of what conflict management involves and why it is important to deal with it effectively.
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