Conflict Resolution

Most people mishandle difficult conversations - often because they fear conflict.  This programme focuses on helping you understand your typical conflict habits, with a view to improving your approach. It teaches the practical skills needed to manage difficult situations.

Conflict is natural part of work dynamics. When managed well, it can be a healthy part of the communication of a group. This programme teaches you how to direct conflict in a constructive direction.

Challenges In Managing Conflict

• Problems and challenges in your role

• Finding the pluses

• What’s your communication style when in conflict

• The crucial win/win model for approaching conflict

• A hilarious conflict experience and its relevance to your work

The Key Skills For Managing Conflict

• Using body language to help the situation

• Active listening - the low-risk, high-value skill

• How to get your message across

• Asking questions constructively

• Giving and receiving feedback

• How to handle difficult conversations

Adding Some Broader Strategies

• Looking for the long term goal

• Looking at things from the other side's view

• Finding and using the common ground

• Altering your own perspective