Conflict Resolution

by Communicate Claim Listing

Most people mishandle difficult conversations - often because they fear conflict.  This programme focuses on helping you understand your typical conflict habits, with a view to improving your approach. It teaches the practical skills needed to manage difficult situations.

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Course Details

Most people mishandle difficult conversations - often because they fear conflict.  This programme focuses on helping you understand your typical conflict habits, with a view to improving your approach. It teaches the practical skills needed to manage difficult situations.

Conflict is natural part of work dynamics. When managed well, it can be a healthy part of the communication of a group. This programme teaches you how to direct conflict in a constructive direction.

 

Challenges In Managing Conflict

  • Problems and challenges in your role

  • Finding the pluses

  • What’s your communication style when in conflict

  • The crucial win/win model for approaching conflict

  • A hilarious conflict experience and its relevance to your work

 

The Key Skills For Managing Conflict

  • Using body language to help the situation

  • Active listening - the low-risk, high-value skill

  • How to get your message across

  • Asking questions constructively

  • Giving and receiving feedback

  • How to handle difficult conversations

 

Adding Some Broader Strategies

  • Looking for the long term goal

  • Looking at things from the other side's view

  • Finding and using the common ground

  • Altering your own perspective

  • Te Aro Branch

    Terenco House Level 9/86 Victoria Street, Te Aro, Wellington

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