There are things that you can do to hold high impact conversations from understanding what makes us and others difficult
DurationWe have so many interactions in the run of a day, it’s reasonable to expect that some of them are going to be difficult.
There are things that you can do to hold high impact conversations from understanding what makes us and others difficult, determining the best approach for people who appear to be difficult and use Emotionally Intelligent results for the best outcome in all difficult conversations
Ella Bates has been delivering training since 1998, having started out in the Hospitality Industry, Ella has delivered programs on land, at sea, on stage, Virtual and LIVE in the more traditional classroom.
Clients have ranged from large International Corporations of over 10,000 employees to the unionized Manufacturing Plants and Small Business Communities.
The Distress Centre of Ottawa and Region offers the internationally recognized Applied Suicide Intervention Skills Training (ASIST) & safeTALK courses as well as our award winning in-house training
At Benard + Associates, we have developed amazing programs that engage staff, educate them on these important issues and give them the tools they need to communicate effectively and prevent issues from escalating.
In this course, we will explore why conflicts develop within teams. We will use root cause analysis to make our best assessment of the conflict and then learn tools that can help us as leaders move our teams out of conflict and restore and improve team productivity.Â
This interactive course presents foundational knowledge and skills needed to understand and manage interpersonal conflict.
Ongoing professional development keeps employees up-to-date on the skills needed for their job which can help them achieve their goals and maximize their potential.
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