In this course, participants will learn de-escalation techniques and understand the cycle of aggression from both staff and customer perspectives.
Managing conflict is an essential skill in every workplace. In this course, participants will learn de-escalation techniques and understand the cycle of aggression from both staff and customer perspectives.
This will help participants manage conflict and situations more effectively through body language, listening skills, and personal space.
LEARNING OUTCOMES
Fanshawe is a comprehensive college serving the greater London region by providing flexible learning arrangements and experiential education opportunities developed in response to labour market needs.
One of Ontario’s largest colleges - with four campuses in London, Simcoe, St. Thomas and Woodstock - Fanshawe serves close to half a million people with a promise to educate, engage, empower and excite.
We offer more than 200 degree, diploma, certificate and apprenticeship programs to 43,000 students each year, helping people unlock their potential and achieve success in a variety of disciplines including applied arts, business, health care, human services, hospitality and technology.
Fanshawe also plays an important role in providing re-skilling and skill upgrading opportunities for mature learners through the design and delivery of custom training for federally and provincially sponsored trainees, community organizations, sectoral training councils and private sector employers in the business, health, industrial and services sectors.
Unlocking Potential.
Provide pathways to success, an exceptional learning experience and a global outlook to meet student and employer needs.
Focus on students, involve our communities, utilize resources wisely, embrace change, engage each other.
We provide comprehensive, practical training on negotiation, conflict resolution, mediation and workplace investigation for human resource professionals, public servants, private sector employees, lawyers and consultants.
Help your employees, coworkers or clients resolve their differences through mutual agreement in a timely and confidential manner. Explore various methods of conflict resolution and identify which approaches are appropriate in various situations.
This course will give participants a six-step process that they can use to modify and resolve conflicts of any size
Course is offered by Claire Sutton Consulting Inc.
his conflict management course will help you determine the best approach to workplace conflicts and challenging situations.
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