In this course, participants will learn de-escalation techniques and understand the cycle of aggression from both staff and customer perspectives.
Managing conflict is an essential skill in every workplace. In this course, participants will learn de-escalation techniques and understand the cycle of aggression from both staff and customer perspectives.
This will help participants manage conflict and situations more effectively through body language, listening skills, and personal space.
LEARNING OUTCOMES
Fanshawe is a comprehensive college serving the greater London region by providing flexible learning arrangements and experiential education opportunities developed in response to labour market needs.
One of Ontario’s largest colleges - with four campuses in London, Simcoe, St. Thomas and Woodstock - Fanshawe serves close to half a million people with a promise to educate, engage, empower and excite.
We offer more than 200 degree, diploma, certificate and apprenticeship programs to 43,000 students each year, helping people unlock their potential and achieve success in a variety of disciplines including applied arts, business, health care, human services, hospitality and technology.
Fanshawe also plays an important role in providing re-skilling and skill upgrading opportunities for mature learners through the design and delivery of custom training for federally and provincially sponsored trainees, community organizations, sectoral training councils and private sector employers in the business, health, industrial and services sectors.
Unlocking Potential.
Provide pathways to success, an exceptional learning experience and a global outlook to meet student and employer needs.
Focus on students, involve our communities, utilize resources wisely, embrace change, engage each other.
The Conflict Resolution courses at SETC Training Ottawa teach you effective strategies to defuse and resolve conflict in the workplace.
This program has the advantage of providing a highly relevant experiential learning opportunity to students as they operate a conflict resolution service to support other students in preventing and resolving interpersonal conflict.
The Conflict Management webinar is a safe and confidential space for you to gain the skills and confidence to deal with difficult situations and foster healthy and productive workplace relationships.
This workshop will focus on research derived strategies for maintaining and enhancing your relationships that are practical and effective.Â
This interactive course presents foundational knowledge and skills needed to understand and manage interpersonal conflict.
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