In this course, participants will learn de-escalation techniques and understand the cycle of aggression from both staff and customer perspectives.
Managing conflict is an essential skill in every workplace. In this course, participants will learn de-escalation techniques and understand the cycle of aggression from both staff and customer perspectives.
This will help participants manage conflict and situations more effectively through body language, listening skills, and personal space.
LEARNING OUTCOMES
Fanshawe is a comprehensive college serving the greater London region by providing flexible learning arrangements and experiential education opportunities developed in response to labour market needs.
One of Ontario’s largest colleges - with four campuses in London, Simcoe, St. Thomas and Woodstock - Fanshawe serves close to half a million people with a promise to educate, engage, empower and excite.
We offer more than 200 degree, diploma, certificate and apprenticeship programs to 43,000 students each year, helping people unlock their potential and achieve success in a variety of disciplines including applied arts, business, health care, human services, hospitality and technology.
Fanshawe also plays an important role in providing re-skilling and skill upgrading opportunities for mature learners through the design and delivery of custom training for federally and provincially sponsored trainees, community organizations, sectoral training councils and private sector employers in the business, health, industrial and services sectors.
Unlocking Potential.
Provide pathways to success, an exceptional learning experience and a global outlook to meet student and employer needs.
Focus on students, involve our communities, utilize resources wisely, embrace change, engage each other.
Designed for current and aspiring leaders, this program empowers individuals to navigate and resolve conflicts effectively, standing out as successful problem-solvers
The peace and post-conflict studies certificate is especially useful for those seeking a career in government, international governmental organizations
The benefits of working with a qualified and experienced coach are numerous and can have a significant impact on your personal and professional life
Crossroads Therapeutic Solutions offers workshops, training and presentations for individuals, groups and workplaces
Behaviour Matters specializes in social-emotional development and overall mental health and wellness. We understand business growth, profit boosters, company culture and specialize in emotional intelligence, making us your perfect partner in delivering soft skills training, corporate wellness and t...
© 2024 coursetakers.com All Rights Reserved. Terms and Conditions of use | Privacy Policy