Our highly skilled and experienced staff are the key to our success and we have successfully built our client base to include,
DurationConflict Resolution
About Us
Established in 2001 First Aid First has grown to become one of the largest independent delivery partners for a range of clients throughout the UK.
Over the last 19 years our Multi Award Winning training company has built a portfolio of many happy clients, our reputation is built on a strong desire to ensure we offer the very best services at the most competitive price.
Our highly skilled and experienced staff are the key to our success and we have successfully built our client base to include, leading Child Care nursery chains, Councils across the UK and a variety of state schools, private businesses, professional and amateur football clubs, charities and NHS delivery partners.
Established in 2001 First Aid First has grown to become one of the largest independent delivery partners for a range of clients throughout the UK.
Over the last 19 years our Multi Award Winning training company has built a portfolio of many happy clients, our reputation is built on a strong desire to ensure we offer the very best services at the most competitive price.
Our highly skilled and experienced staff are the key to our success and we have successfully built our client base to include, leading Child Care nursery chains, Councils across the UK and a variety of state schools, private businesses, professional and amateur football clubs, charities and NHS delivery partners.
Like The Red Cross and St John Ambulance, we are fully regulated to provide the HSE qualifications. As independent providers we are able to teach in small groups with varied course content adjusted to be totally relevant to your needs. Our paediatric courses fulfil Ofsted criteria and we have practical, online and blended learning options.
A full and comprehensive range of services from Training Courses to First aid products, complete Fire Protection and Emergency Lighting Products and Services.
From the funds we collect we offer free courses to various communities and voluntary groups across the UK which is used in many different ways to create the greatest possible impact for people in crisis – both here in the UK and around the world, whoever and wherever they are.
This course focuses on the principles of conflict management and looks at how conflict can be reduced and dealt with in the workplace.
Build their confidence to deliver your message, build relationships, manage teams, projects and their time
you will learn about the different types of conflicts that can arise in the workplace and the strategies and approaches that can be used to resolve them.
Conflict: 3 hours Equip ability to avoid disputes and to deal with them effectively, differences between conflict & disagreement, most common causes, when difficulties arise and confidently “nip it in the bud”, different approaches, practice techniques to manage emotional conversations.
This course is intended for anyone who deals with customers particularly over the telephone. It is particularly effective for workers in a call centre environment. However, the course has many applications and can be used to develop all sorts of customer service issues.
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