During this course we will explore different types of conflicts and the best methods of avoiding or resolving conflict. We will look at conflicts between staff and patients and also between colleagues.
DurationWho is this course for?
This course is suitable for both clinical and administrative staff working in Primary Care.
What will I learn?
During this course we will explore different types of conflicts and the best methods of avoiding or resolving conflict. We will look at conflicts between staff and patients and also between colleagues.
About
Background
Our parent company, Haxby Group, is a high-quality, community-based healthcare organisation, with general practice at its heart.
Serving more than 92,000 patients, Haxby Group delivers patient care from 11 GP surgeries across York, Hull and Scarborough. Education is at the heart of Haxby Group and a learning culture has always been central to our multi-professional team.
Courses
Haxby Group Training co-ordinates the development and delivery of training activities and courses based in primary care. We have developed a series of practice-based interactive courses for clinicians and support staff.
Our aim is to support practices to develop and maintain crucial skills for their staff, and assist in achieving compliance with CQC and other quality standards. Our courses are developed and delivered by staff working in general practice with current contextual knowledge and understanding, and a passion for primary care.
Consultancy
We can also offer business consultancy around general practice organisation and at-scale delivery, sharing the experience of our dedicated directors and partners.
Training Hub
As the host of the Primary Care Workforce and Training Hub in Humber and North Yorkshire (HNY) we are able to provide training support for local practices. We coordinate local schemes on behalf of NHS England and the HNY Integrated Care Board (ICB), supporting with students, trainees and workforce development.
This includes aiding practices to develop supervisors and assessors, offer student placements, employ and train staff in a variety of practice roles, and access funding for training and development. We’re able to offer this support to all practices within HNY, and work closely with other local authorities and education providers as part of our training hub role.
Understanding how conflict can happen is crucial if you do not understand something you cannot deal with it effectively. We will help recognise the triggers for inappropriate and negative behaviour and the danger signs that someone is losing their ability to think and act rationally.
Diffuse difficult and emotional situations
This practical and engaging 1 day programme will provide you with everything you need to manage conflict effectively back in the workplace.
Our CPD Accredited Conflict Resolution course is ideal for both employers and employees. This training provides effective techniques for managing and resolving conflict in the workplace.
Often conflict issues in the workplace escalate as they are not tackled as they occur. Managers may be “too busy” to regularly check in on how employees are performing. Others don’t like confrontation and ‘hope’ issues will blow over if they ignore them. This is rarely the case.
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