The course looks at managing conflict resolution in the workplace through introducing a range of approaches to handling awkward situations and providing techniques and advice on the best ways to handle and avoid conflicts with other members of staff or members of the general public.
DurationConflict Resolution
The course looks at managing conflict resolution in the workplace through introducing a range of approaches to handling awkward situations and providing techniques and advice on the best ways to handle and avoid conflicts with other members of staff or members of the general public.
The course looks at managing conflict resolution in the workplace through introducing a range of approaches to handling awkward situations and providing techniques and advice on the best ways to handle and avoid conflicts with other members of staff or members of the general public.
Who is it for?
Care and support workers in frontline services, anyone who works in frontline services with staff of dealing with members of the public.
Training objectives
On completion of this course attendees will be able to:
Recognise factors that can be trigger points in conflict situations
Understand and apply conflict resolution techniques
Identify methods of communication that can be used when dealing with difficult conversations
About
Who we are
Hoople is a public sector owned company based in Hereford, specialising in providing support services to the public sector as well as commercial customers. We currently employ over 600 employees and cover a vast range of service areas including:
IT Services
Training
Education
Recruitment
HR & Payroll
Finance
Revenues & Benefits
Care
Building, Cleaning & Maintenance
School MIS Support Services
The business was established in April 2011 to provide services to its shareholders. These are Herefordshire Council, Wye Valley NHS Trust and Lincolnshire County Council.
Our customer base is hugely varied as you can imagine and includes:
Public sector and NHS
Schools and academies
Private sector and not-for-profit organisations
Our Board of Directors and Executive Management Team
Hoople's Board, which has a non-executive role, is comprised of representatives from our shareholders; Herefordshire Council, Wye Valley NHS Trust and Lincolnshire County Council, supported by our Executive Management Team.
This workshop explores the reasons for conflict and the strategies we can adopt in order to defuse or neutralise conflict. We will explore some key models for conflict management and the difference between assertive and aggressive behaviour. Having practiced in small groups, delegates will leave th...
This conflict management course shows by understanding the causes of conflict and how to manage it,
The course raises the delegates understanding of the background to conflict and the contribution they can make to either calming or escalating the confrontation. During the training, participants learn and practice key skills to build their confidence to maintain composure whilst de-escalating cust...
Developing a training programme to meet your specific requirements
Give staff the confidence to communicate more effectively and convincingly, dealing with challenging situations more confidently. Our communication experts will explore the concept of personal impact,
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