The course looks at managing conflict resolution in the workplace through introducing a range of approaches to handling awkward situations and providing techniques and advice on the best ways to handle and avoid conflicts with other members of staff or members of the general public.
DurationConflict Resolution
The course looks at managing conflict resolution in the workplace through introducing a range of approaches to handling awkward situations and providing techniques and advice on the best ways to handle and avoid conflicts with other members of staff or members of the general public.
The course looks at managing conflict resolution in the workplace through introducing a range of approaches to handling awkward situations and providing techniques and advice on the best ways to handle and avoid conflicts with other members of staff or members of the general public.
Who is it for?
Care and support workers in frontline services, anyone who works in frontline services with staff of dealing with members of the public.
Training objectives
On completion of this course attendees will be able to:
Recognise factors that can be trigger points in conflict situations
Understand and apply conflict resolution techniques
Identify methods of communication that can be used when dealing with difficult conversations
About
Who we are
Hoople is a public sector owned company based in Hereford, specialising in providing support services to the public sector as well as commercial customers. We currently employ over 600 employees and cover a vast range of service areas including:
IT Services
Training
Education
Recruitment
HR & Payroll
Finance
Revenues & Benefits
Care
Building, Cleaning & Maintenance
School MIS Support Services
The business was established in April 2011 to provide services to its shareholders. These are Herefordshire Council, Wye Valley NHS Trust and Lincolnshire County Council.
Our customer base is hugely varied as you can imagine and includes:
Public sector and NHS
Schools and academies
Private sector and not-for-profit organisations
Our Board of Directors and Executive Management Team
Hoople's Board, which has a non-executive role, is comprised of representatives from our shareholders; Herefordshire Council, Wye Valley NHS Trust and Lincolnshire County Council, supported by our Executive Management Team.
Right Track Training was founded to help people acquire more skills in their fields of business or software skills to expand into new areas of expertise successfully.
To improve the communication process and communication skills within the workplace and support participants to prepare for conversations they find difficult.
Conflict resolution training is vital for anyone working in an industry where conflict can escalate quickly, including those in close protection and security bodyguard roles, personal security guards, or vehicle removal personnel. Conflict can build up slowly or suddenly and our conflict management
Providing you with the confidence to have crucial conversations more successfully, whilst understanding their critical importance to the performance of your team and organisation.
This course is for anyone who works with other people. It is especially suited, but not exclusively, for line managers, team leaders and supervisors. The skills learned on this course can be applied in many everyday situations that we have to deal with.
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