The course looks at managing conflict resolution in the workplace through introducing a range of approaches to handling awkward situations and providing techniques and advice on the best ways to handle and avoid conflicts with other members of staff or members of the general public.
DurationConflict Resolution
The course looks at managing conflict resolution in the workplace through introducing a range of approaches to handling awkward situations and providing techniques and advice on the best ways to handle and avoid conflicts with other members of staff or members of the general public.
The course looks at managing conflict resolution in the workplace through introducing a range of approaches to handling awkward situations and providing techniques and advice on the best ways to handle and avoid conflicts with other members of staff or members of the general public.
Who is it for?
Care and support workers in frontline services, anyone who works in frontline services with staff of dealing with members of the public.
Training objectives
On completion of this course attendees will be able to:
Recognise factors that can be trigger points in conflict situations
Understand and apply conflict resolution techniques
Identify methods of communication that can be used when dealing with difficult conversations
About
Who we are
Hoople is a public sector owned company based in Hereford, specialising in providing support services to the public sector as well as commercial customers. We currently employ over 600 employees and cover a vast range of service areas including:
IT Services
Training
Education
Recruitment
HR & Payroll
Finance
Revenues & Benefits
Care
Building, Cleaning & Maintenance
School MIS Support Services
The business was established in April 2011 to provide services to its shareholders. These are Herefordshire Council, Wye Valley NHS Trust and Lincolnshire County Council.
Our customer base is hugely varied as you can imagine and includes:
Public sector and NHS
Schools and academies
Private sector and not-for-profit organisations
Our Board of Directors and Executive Management Team
Hoople's Board, which has a non-executive role, is comprised of representatives from our shareholders; Herefordshire Council, Wye Valley NHS Trust and Lincolnshire County Council, supported by our Executive Management Team.
Understand the ingredients and stages in conflict escalation, explore power relations and dynamics and recognise common pitfalls in managing conflict.
We understand that patients are at the core of your pharmacy or practice, and how important it is to maintain a positive relationship to ensure long-term business growth and practice reputation.
This course will allow delegates to develop confidence and self-esteem so that their opinions will no longer go un-noticed in the workplace.
This course is designed for members of staff to enable them to recognise and prevent conflicts that may occur in their workplace.
This conflict management course shows by understanding the causes of conflict and how to manage it,
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