This CPD Accredited and IIRSM approved Conflict Resolution Training course is for everyone. It provides the most effective techniques and strategies for handling and resolving conflict in the workplace.
DurationConflict Resolution Training
This CPD Accredited and IIRSM approved Conflict Resolution Training course is for everyone. It provides the most effective techniques and strategies for handling and resolving conflict in the workplace.
Conflict can occur in any workplace, this course is, therefore, suitable for all industry sectors. Understand the types of conflict and learn how to prevent conflict with this short course.
Learning outcomes
Understand the different types of conflict and their consequences
Learn strategies to prevent conflict
Understand how to handle serious conflict
About this course
Conflict is part of our daily lives and it can have a very negative impact on our relationships. However, well-managed conflict can bring about positive change. It has been found that 85% of employees deal with conflict at work at some point, and 29% of employees deal with it almost constantly.
The ability to communicate successfully is among the most sought-after soft skills in the workplace, whether you’re dealing with the differences or demands of your employees, colleagues, managers, suppliers or clients.
Conflict can arise in any organisation and in any industry - anywhere where people who have different beliefs, opinions and ways of working are sharing the same space! Whether it’s just two individuals or a group of people.
A conflict that is handled poorly, or not handled at all, can cause irreparable damage to your organisation's productivity and reputation. Hence why Conflict Resolution Training is essential for giving you the best strategy for dealing with conflict.
We are iHasco
We're a provider of high-quality Health & Safety and HR Compliance eLearning with a keen focus on creativity, quality, and most of all, simplicity.
At iHasco, we're committed to you and your organisation's individual training journey. With our core values of quality, expertise, individual sector knowledge, and uncompromising customer support, being part of the iHasco training family is more than just a transaction - it's an investment in the future of your business.
These four values inform everything we do; from our in-house production process, to the ways in which we interact with our customers - and even the way we build our iHasco team.
iHASCO core values
We work tirelessly to make a genuine difference to our clients through our high-quality, engaging workplace training. We're at war against BAD eLearning. Awful flat ‘presentations’ that do nothing to engage the learner but just move them through a series of slides that are poorly written, poorly animated and clearly designed only as a tick box exercise. We're iHASCO, we're different and this is how we build our team...
Make a genuine difference
We understand that our courses can play a crucial role in keeping client workforces safe
Our courses can also play a big role in improving mental health and spreading awareness of mental ill health
Our LMS assists managers all over the country
Our staff have secure and interesting jobs, with clear goals and targets
Our staff have support with their role, and with their mental health
"I love being part of the iHASCO family - and I love how open and proactive we are with supporting the wellbeing of our staff and our clients!"
Make training Simple
Our New Business team shows companies how they can improve their staff training
Our Account Management team ensures clients get the most out of their training
iHASCOs courses are designed to make subject matter interesting
Our conversations are jargon free and our emails and calls are clear
Support issues raised are dealt with quickly and efficiently by friendly staff
The Highfield Level 2 Conflict Management qualification is the ideal course for any individual who requires conflict resolution training. The fully accredited course provides exceptional skills and confidence required to professionally manage angry or emotional customers in the work place.
Managers often struggle to know what to say. More specifically how to open a conversation, what questions to ask, how to really listen, how to be consistently supportive and care for themselves.
This course is aimed at supervisors and managers that want to develop effective conflict resolution methods. The course can be a great starting point for people new to their leadership role as well as more established managers that want to enhance their skills.
Subjects covered by the conflict management qualification include legislation, clear communication, proactive service delivery, situation assessment and managing unrealistic expectations. There are a number of benefits for businesses in entering employees for this qualification, one of which is imp...
Conflict Management “Deter Detect-Delay-Response” Skills.
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