This course is designed to help attendees recognise when a situation is escalating and de-escalate the situation using the appropriate methods, while keeping themselves and all others involved safe.
DurationSummary
This course is designed to help attendees recognise when a situation is escalating and de-escalate the situation using the appropriate methods, while keeping themselves and all others involved safe.
Aims
For staff to recognise when a situation is escalating and de-escalate the situation using the appropriate methods, while keeping themselves and all others involved safe.
Objectives
To recognise the common causes of conflict
To identify the different stages of conflict
To understand the importance of effective communication when faced with a conflict
Develop yourself at the Livewell Southwest Training Network
Livewell Southwest Training Network (formerly known as the Livewell Southwest Training Network) is a Social Enterprise company working in partnership with Livewell Southwest Community Interest Company, formerly Plymouth Community Healthcare, providing first class Health and Social Care training in Plymouth for over 18 years.
Our specialist trainers have significant clinical experience, as well as academic knowledge, ensuring you receive thorough, relevant and high quality training.
Our Training Philosophy
The Livewell Southwest Training Network is first and foremost, a Professional Development Centre offering a wide range of opportunities to grow and develop your personal skill set.
Our aim is to facilitate the advancement of knowledge and skills to enable you to provide high quality care to the people for whom you are responsible.
Our courses are delivered to high standards and where relevant, follow national guidelines including the Resuscitation Council (UK), The Care Certificate and the General Services Curriculum.
Professional Networking
Sharing best practice in a learning environment is the key to embedding positive change when returning to your own organisation or department.
Beyond this, we want to positively widen networking and information exchange, generating and accelerating the application of new ideas, as well as encourage new relationships to be forged, giving you the confidence to pick up the phone for advice when back in your own workplace.
You will be studying alongside Livewell Southwest CIC staff, as well as external delegates from a variety of organisations – making networking a must!
Take The Hassle Out Of Training And Accreditation
All our courses and training materials are accredited where appropriate, quality assured and externally assessed, giving you confidence that the training you receive is up to date and meets all relevant standards.
The Academy offers a one stop shop for Health Professionals, providing a range of mandatory and essential training required to deliver safe, high quality care.
Courses are run frequently with plenty of dates available, ensuring you will always be compliant with relevant standards.
Requirements for mandatory update training change from time to time, but as a member of the Livewell Southwest Training Network, if you have undertaken mandatory training with us, you will receive automatic reminders when refresher courses are due, taking the hassle away from remembering to remain compliant.
Why Use Us?
It’s quite simple, we are all aware we are facing the worst workforce crisis in the history of the National Health Service with a current shortage of 9,000 hospital doctors and 47,000 nurses.
By trusting us to deliver your training, we will reinvest all our revenue back into the NHS to create more job roles, provide more medicine, research and most importantly make patients better and cut down on the long lengthy waiting lists. Help us to help the NHS!
The process is assisted by a trained mediator who acts as a facilitator. The process works by encouraging the parties to speak to each other and reach a mutually acceptable agreement that will sort out their problems.
It is important to have the tools to predict likely future issues within your team and to proactively manage stress and conflict when it does arise. We will help you learn the how to handle conflict and how to promote collaboration internally and externally.
We are not just a tick box training company. Give us the opportunity to share with you our knowledge, skills and experience to help you increase safety for you, your team and the public.
You will gain a knowledge of how to spot potential conflict and an understanding of how to reduce and deal with both potential and actual conflict in the workplace. You will learn how to monitor conflict and understand its potential impact on business.
Workplace conflict is inevitable and unavoidable, but when it becomes detrimental, it may impact recruitment, productivity, creativity, retention, and ROI.
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