Conflict Resolution

by Livewell Southwest Training Network Claim Listing

This course is designed to help attendees recognise when a situation is escalating and de-escalate the situation using the appropriate methods, while keeping themselves and all others involved safe.

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Course Details

Summary

This course is designed to help attendees recognise when a situation is escalating and de-escalate the situation using the appropriate methods, while keeping themselves and all others involved safe.

Aims

For staff to recognise when a situation is escalating and de-escalate the situation using the appropriate methods, while keeping themselves and all others involved safe.

Objectives

  • To recognise the common causes of conflict

  • To identify the different stages of conflict

  • To understand the importance of effective communication when faced with a conflict

  • Plymouth Branch

    Forresters House, 41 Estover Close, Forresters Business Park,, Plymouth

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