Conflict Resolution

Conflict management, also known as conflict resolution, involves preventing conflict in the workplace and having a management team that successfully handles and resolves workplace issues. Strong conflict management skills are an advantage in most positions since conflict is virtually impossible to avoid. It is human nature to disagree, but disagreements can be healthy if approached correctly.

Conflict management skills are a critical element of effective leadership, yet this is an area with which both new and experienced leaders struggle. Resolving conflict without the proper tact or care can have a negative effect on morale and interpersonal relationships. Avoid common pitfalls by developing your conflict resolution skills.

You will be able to utilize a 4-step, interest-based conflict resolution model to resolve a conflict of moderate complexity. Discover the origins of conflict and develop your active listening skills. With the skills gained in this course, you will be able to apply assertive communication tactics to conflict resolution.