Our 2 day Conflict Resolution Train the Trainer course enables you to recognise different aspects of conflict that you may encounter and understand different methods for resolving conflicts.
Course Overview
Our 2 day Conflict Resolution Train the Trainer course enables you to recognise different aspects of conflict that you may encounter and understand different methods for resolving conflicts.
There are no prerequisites to attend this training. This course is suitable for beginners, up to experienced practitioners. We incorporate all levels of experience within the training.
This Conflict Resolution trainer course is suitable for training operatives in public facing jobs and industries such as, but not limited to:
Course Aim
To enable candidates to recognise different aspects of conflict that you may encounter and understand different methods for resolving conflicts.
Suitable For
Persons with the responsibility for training others. There are no prerequisites to attending this course and there is no need to worry if you have not trained before. We are here to support you no matter what level you are at as this course is designed to encompass all levels of trainer. ALL delegates must attend the full 2 days of the course.
Learning Outcome
By the end of the course, the participant will be able to display an understanding of:
The common causes of conflict.
The 3 areas of communication.
Identifying effective methods of communication.
What to check for to keep yourself safe.
How to defuse a situation.
Established over twenty years ago, we deliver training from our centre in Northampton, squarely in the centre of England enabling easy access from most parts of the country. We are also able to provide company site-based training at your premises for your team only.
As a small company, we are flexible and provide a personal, friendly service. We are always ready to discuss the individual needs of your company and staff and can develop bespoke training specific to meeting those needs.
We aim to help embed a Health and Safety culture rather than simply convey technical knowledge. Building a culture where good Health and Safety practice is habit is the most powerful and cost-effective route to compliance and developing staff commitment.
Our trainers have a wealth of experience in training, using up to date techniques and materials. Their main interests are in developing the trainees' own training skills with the latest techniques, good practice and of course a little essential humour.
Our trainers collaborate, drawing on all of their collective knowledge and skills to design all of our Health & Safety courses. We also have the option to draw on our associates expertise for particular specialisms if required.The NTS Centre provides all equipment for courses, for a practical, confident and hands-on experience you and your team will really enjoy.
You will leave us with everything you need to deliver courses to your team, when you return to work. Along with increased confidence and experience of your chosen subject. We also offer all of our trainers free post course support, we are still here for you after the training course is complete.
The course focuses on the skills required to build good relationships, to minimise the risk of conflict and to deal with conflict when it arises in a constructive manner. The course delivers practical techniques to enable you to difficult and potentially confrontational situations confidently.
The Level 2 Award in Conflict Management (RQF) has been developed and is awarded by Highfield Awarding Qualifications and sits on the Regulated Qualifications Framework (RQF). The RQF is a qualification framework regulated by Ofqual and CCEA Regulation. It is also suitable for delivery in Wales and
Communicate assertively in a conflict situation, without harming the customer relationship
in our 1-to-1 and group coaching programmes we combine different approaches to get the results you want. Our programmes are often made up of combinations of on job observation and feedback, off job performance coaching, personal development coaching, directed coaching and live ‘in call’ coachin...
Our course on 'Conflict Management in Hospitality' is meticulously designed to equip you with the essential skills and techniques to understand, prevent, and resolve conflicts effectively.
© 2024 coursetakers.com All Rights Reserved. Terms and Conditions of use | Privacy Policy