Our 2 day Conflict Resolution Train the Trainer course enables you to recognise different aspects of conflict that you may encounter and understand different methods for resolving conflicts.
Course Overview
Our 2 day Conflict Resolution Train the Trainer course enables you to recognise different aspects of conflict that you may encounter and understand different methods for resolving conflicts.
There are no prerequisites to attend this training. This course is suitable for beginners, up to experienced practitioners. We incorporate all levels of experience within the training.
This Conflict Resolution trainer course is suitable for training operatives in public facing jobs and industries such as, but not limited to:
Course Aim
To enable candidates to recognise different aspects of conflict that you may encounter and understand different methods for resolving conflicts.
Suitable For
Persons with the responsibility for training others. There are no prerequisites to attending this course and there is no need to worry if you have not trained before. We are here to support you no matter what level you are at as this course is designed to encompass all levels of trainer. ALL delegates must attend the full 2 days of the course.
Learning Outcome
By the end of the course, the participant will be able to display an understanding of:
The common causes of conflict.
The 3 areas of communication.
Identifying effective methods of communication.
What to check for to keep yourself safe.
How to defuse a situation.
Established over twenty years ago, we deliver training from our centre in Northampton, squarely in the centre of England enabling easy access from most parts of the country. We are also able to provide company site-based training at your premises for your team only.
As a small company, we are flexible and provide a personal, friendly service. We are always ready to discuss the individual needs of your company and staff and can develop bespoke training specific to meeting those needs.
We aim to help embed a Health and Safety culture rather than simply convey technical knowledge. Building a culture where good Health and Safety practice is habit is the most powerful and cost-effective route to compliance and developing staff commitment.
Our trainers have a wealth of experience in training, using up to date techniques and materials. Their main interests are in developing the trainees' own training skills with the latest techniques, good practice and of course a little essential humour.
Our trainers collaborate, drawing on all of their collective knowledge and skills to design all of our Health & Safety courses. We also have the option to draw on our associates expertise for particular specialisms if required.The NTS Centre provides all equipment for courses, for a practical, confident and hands-on experience you and your team will really enjoy.
You will leave us with everything you need to deliver courses to your team, when you return to work. Along with increased confidence and experience of your chosen subject. We also offer all of our trainers free post course support, we are still here for you after the training course is complete.
After attending this course, you will have a better understanding of when it is appropriate to have those challenging conversations as well as how to plan and confidently manage the conversation.
This course is designed for nursing, care and medical practitioners or for those who may come into contact with challenging behaviour, volatile and uncertain situations.
The aim of the training is to provide delegates with a set of practical strategies and approaches to effectively manage difficult people and situations.
It’s not possible for everyone to agree all the time. It’s important to learn how to manage disagreements so that they do not harm relationships. By learning skills to manage conflict, you can approach disagreements with confidence to enable you to manage your relationships.
Practical tools to deal with difficult conversations in the work place. This will range from the simply awkward to full blown disciplinary situations. We will touch on elements of best practice as well as employment law requirements that need to be borne in mind.
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