To improve the communication process and communication skills within the workplace and support participants to prepare for conversations they find difficult.
DurationConflict Resolution Training Course Aim:
To improve the communication process and communication skills within the workplace and support participants to prepare for conversations they find difficult.
Outcomes:
By the end of the course, participants will be able to:
Identify the types of conversations they find difficult to deal with
Describe barriers to communication and how to overcome these
Explain how to build rapport with others
Recognise the importance of listening and not making assumptions
Describe how to make communication clear and the importance of clarity
Understand that what is meant is not always what is understood (intention v perception)
Recognise the importance of asking open questions to clarify understanding
Describe a process for working through problems avoiding a blame culture
Prepare for and conduct a difficult conversation
Although delegates will leave the course ready to re-enter their workplace, attendance on the course means that PJW’s professional team are on hand at times when these conversations are needed, to be someone to turn to for support and guidance.
About Us
PJW HR Consultancy offer a tailored solution for your specific business needs.
Using the skills and knowledge built up from 30 years’ experience we are proud to offer a tailored and bespoke solution to help support and drive your business to success.
We passionately believe that the key to making a difference comes from understanding your culture and business, first helping shape and support your short, medium, and long term goals.
Whether you are looking for support with change, one-to-one mentoring and coaching, management development, workplace mediation or interim management. With assistance from PJW HR Consultancy you can deliver efficiency and productivity through your team.
This comprehensive one day course helps build confidence, awareness and communication skills. At the end of this course individuals will have increased knowledge on how to use these skills to work safely, confidently and effectively within difficult or conflict situations
This is either a 3.5-hour workshop or a one-day course, designed for your operational environment. Giving the learner a knowledge base to recognise various aspects of conflict and to understand different methods and tactics to effectively manage and resolve conflict situations.
Conflict Management and Risk Training refers to a set of skills and knowledge that individuals acquire to effectively manage, de-escalate, and resolve conflicts while minimizing risks in various situations. Th
Understand the range of “difficult” behaviours displayed by others and recognise their own triggers and reactions to each. Have learned techniques to rationalise behaviours in themselves and others and to clarify end goals.
Our ability to negotiate and manage conflict effectively is amongst the most valuable skills we can develop to improve our organisational performance. These skills enable us to negotiate better deals, managed teams and projects more efficiently, and interact more constructively with customers, clie...
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