To improve the communication process and communication skills within the workplace and support participants to prepare for conversations they find difficult.
DurationConflict Resolution Training Course Aim:
To improve the communication process and communication skills within the workplace and support participants to prepare for conversations they find difficult.
Outcomes:
By the end of the course, participants will be able to:
Identify the types of conversations they find difficult to deal with
Describe barriers to communication and how to overcome these
Explain how to build rapport with others
Recognise the importance of listening and not making assumptions
Describe how to make communication clear and the importance of clarity
Understand that what is meant is not always what is understood (intention v perception)
Recognise the importance of asking open questions to clarify understanding
Describe a process for working through problems avoiding a blame culture
Prepare for and conduct a difficult conversation
Although delegates will leave the course ready to re-enter their workplace, attendance on the course means that PJW’s professional team are on hand at times when these conversations are needed, to be someone to turn to for support and guidance.
About Us
PJW HR Consultancy offer a tailored solution for your specific business needs.
Using the skills and knowledge built up from 30 years’ experience we are proud to offer a tailored and bespoke solution to help support and drive your business to success.
We passionately believe that the key to making a difference comes from understanding your culture and business, first helping shape and support your short, medium, and long term goals.
Whether you are looking for support with change, one-to-one mentoring and coaching, management development, workplace mediation or interim management. With assistance from PJW HR Consultancy you can deliver efficiency and productivity through your team.
You will learn to change what you do, what you say and how you say it, in order to create better outcomes.
A beneficial course for those who experience difficult situations and customers, both over the phone and face-to-face on a regular basis. The trainer covers the skills required to understand what causes customers to be demanding, how to diffuse the situation, how to not take criticism personally, m...
Identify how and why conflict occurs by exploring your own values and motivation
Nobody enjoys a difficult conversation but in business sometimes these conversations are necessary. The trick is having everything you need to conduct them in a smooth and professional manner. This practical straight-talking session is a must for any leader.
you will learn about the different types of conflicts that can arise in the workplace and the strategies and approaches that can be used to resolve them.
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