To improve the communication process and communication skills within the workplace and support participants to prepare for conversations they find difficult.
DurationConflict Resolution Training Course Aim:
To improve the communication process and communication skills within the workplace and support participants to prepare for conversations they find difficult.
Outcomes:
By the end of the course, participants will be able to:
Identify the types of conversations they find difficult to deal with
Describe barriers to communication and how to overcome these
Explain how to build rapport with others
Recognise the importance of listening and not making assumptions
Describe how to make communication clear and the importance of clarity
Understand that what is meant is not always what is understood (intention v perception)
Recognise the importance of asking open questions to clarify understanding
Describe a process for working through problems avoiding a blame culture
Prepare for and conduct a difficult conversation
Although delegates will leave the course ready to re-enter their workplace, attendance on the course means that PJW’s professional team are on hand at times when these conversations are needed, to be someone to turn to for support and guidance.
About Us
PJW HR Consultancy offer a tailored solution for your specific business needs.
Using the skills and knowledge built up from 30 years’ experience we are proud to offer a tailored and bespoke solution to help support and drive your business to success.
We passionately believe that the key to making a difference comes from understanding your culture and business, first helping shape and support your short, medium, and long term goals.
Whether you are looking for support with change, one-to-one mentoring and coaching, management development, workplace mediation or interim management. With assistance from PJW HR Consultancy you can deliver efficiency and productivity through your team.
Conflict Management Course Is Offered By
Organisational support from enhance coaching is designed to help you, your employees and your organisation achieve your goals and get the maximum benefit.
We provide quality training, focussing on the development of the individual. By enabling them to achieve their own potential, we help companies, in turn, meet their objectives.
Delegates will develop the confidence to deal with a variety of difficult situations through employing an objective approach and effective communication skills.
The course looks at managing conflict resolution in the workplace through introducing a range of approaches to handling awkward situations and providing techniques and advice on the best ways to handle and avoid conflicts with other members of staff or members of the general public.
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