Conflict Resolution

by PJW HR Consultancy Ltd Claim Listing

To improve the communication process and communication skills within the workplace and support participants to prepare for conversations they find difficult.

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Course Details

Conflict Resolution Training Course Aim:

To improve the communication process and communication skills within the workplace and support participants to prepare for conversations they find difficult.

Outcomes:

By the end of the course, participants will be able to:

  • Identify the types of conversations they find difficult to deal with

  • Describe barriers to communication and how to overcome these

  • Explain how to build rapport with others

  • Recognise the importance of listening and not making assumptions

  • Describe how to make communication clear and the importance of clarity

  • Understand that what is meant is not always what is understood (intention v perception)

  • Recognise the importance of asking open questions to clarify understanding

  • Describe a process for working through problems avoiding a blame culture

  • Prepare for and conduct a difficult conversation

Although delegates will leave the course ready to re-enter their workplace, attendance on the course means that PJW’s professional team are on hand at times when these conversations are needed, to be someone to turn to for support and guidance.

  • Nottingham Branch

    15 Wheeler Gate, Nottingham

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