To improve the communication process and communication skills within the workplace and support participants to prepare for conversations they find difficult.
DurationConflict Resolution Training Course Aim:
To improve the communication process and communication skills within the workplace and support participants to prepare for conversations they find difficult.
Outcomes:
By the end of the course, participants will be able to:
Identify the types of conversations they find difficult to deal with
Describe barriers to communication and how to overcome these
Explain how to build rapport with others
Recognise the importance of listening and not making assumptions
Describe how to make communication clear and the importance of clarity
Understand that what is meant is not always what is understood (intention v perception)
Recognise the importance of asking open questions to clarify understanding
Describe a process for working through problems avoiding a blame culture
Prepare for and conduct a difficult conversation
Although delegates will leave the course ready to re-enter their workplace, attendance on the course means that PJW’s professional team are on hand at times when these conversations are needed, to be someone to turn to for support and guidance.
About Us
PJW HR Consultancy offer a tailored solution for your specific business needs.
Using the skills and knowledge built up from 30 years’ experience we are proud to offer a tailored and bespoke solution to help support and drive your business to success.
We passionately believe that the key to making a difference comes from understanding your culture and business, first helping shape and support your short, medium, and long term goals.
Whether you are looking for support with change, one-to-one mentoring and coaching, management development, workplace mediation or interim management. With assistance from PJW HR Consultancy you can deliver efficiency and productivity through your team.
This helps with the success and sustainability of your organisation and leads to increased communication, enhanced team dynamics, increased productivity, customer satisfaction and development of leadership capability.
Conflict in the workplace is a normal and regular occurrence and can be a healthy basis for development and growth. Different people’s opinions and perspectives can often lead to creative solutions when channelled in a productive way.
GSS offer a broad range of Business Training Courses to suit all levels up to Senior Management using NLP Techniques and skills. These courses are often scheduled on demand, so please contact us below to arrange a course and discuss your needs. To see if we have any open courses running,
This course covers identifying and resolving conflicts and aims to give you the knowledge and understanding to manage conflict in many forms, as well as learning how to best positively support individuals – an essential skill in anyone looking to move into a team leader or management position.
our training programmes are designed to improve employee performance and positively impact workplace cultures.
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