Conflict within a workplace can appear in many forms, from personality conflicts between employees to employee and supervisor issues.
DurationComplaint and Conflict Resolution
Overview
Conflict within a workplace can appear in many forms, from personality conflicts between employees to employee and supervisor issues.
Being able to identify when there is potential for conflict and interject to prevent it from occurring or having the skills to mediate conflict to a peaceful resolution are important skills to develop for any team leader or manager.
This course will equip you with the knowledge of conflict management strategies and the practical skills to take steps to help to resolve situations of conflict.
Details
What will I learn on this course?
At the end of this training, you will be able to:
Recognise the key skills and qualities needed to handle complaints effectively
Skills in building rapport and engaging with the customer
Demonstrate empathy whilst maintaining control of the conversation
Establish customer needs through questions and listening
Defuse emotional responses
Resolve complaints effectively
Reporting & Recording effectively
Who Are Prima Cura Training?
When you choose Prima Cura Training as your training provider, you will be sure to get exactly what you need: high quality professional delivery from a team of skilled trainers.
Qualified and skilled trainers selected for their ability to deliver professionally in a fun and engaging manner
Trainers with in-depth knowledge, skills, and experience centred around their deliverable subjects
Robust and regular internal and external Quality Assurance auditing of trainers, courses and processes
Our range of courses extends across a plethora of business sectors. We will work with you to understand individual and/or organisational requirements, preferred learning styles, and most appropriate learning needs in order for us to deliver the right training for you.
We take time to get to know your business and the skills you need so that we can design training solutions and bespoke programmes that empower your staff to grow and develop new skills.
Our courses are taught by engaging, experienced, and qualified instructors who are enthusiastic about providing the highest quality of training.
Our instructors are knowledgeable in their field and can provide the most up-to-date knowledge and skills, as well as practical advice and guidance to ensure that staff are fully equipped to enhance their working role.
Our courses are comprehensive, flexible, and cost-effective, making them the perfect choice for any workplace.
The ability to establish and maintain productive working relationships is a key to effective performance at work. This is especially important during in times of stress or when changes are happening. Resolving difficult situations in a prompt and effective manner will enable working relationships t...
Practical tools to deal with difficult conversations in the work place. This will range from the simply awkward to full blown disciplinary situations. We will touch on elements of best practice as well as employment law requirements that need to be borne in mind.
Right Track Training was founded to help people acquire more skills in their fields of business or software skills to expand into new areas of expertise successfully.
Conflict management training can help individuals to handle difficult conversations, disagreements, and conflict situations in a constructive way.
The course will aid staff to have a sound knowledge of effective communication techniques and the ability to recognise and respond effectively.
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