This hands-on Conflict Resolution training session looks at how to manage and resolve conflict at work, the benefits of mediation and explores the skills required to be an effective mediator.
DurationConflict Resolution and Workplace Mediation
This hands-on Conflict Resolution training session looks at how to manage and resolve conflict at work, the benefits of mediation and explores the skills required to be an effective mediator.
Conflict can cause immeasurable damage within your business. This Conflict Resolution training course considers ways to minimise conflict and offers solutions for resolving it, including workplace mediation, an informal, structured process in which an independent third party helps people in disagreement to create a way forward.
It introduces a powerful new dynamic to any negotiation or dispute discussion, enabling people to restore and develop healthy working relationships.
Who is it for?:
This course is for any individuals who have responsibility for managing others
Course aim:
The aim of this Conflict Resolution training workshop is to enable delegates to be able to identify and deal with conflict in a proactive way, and to use the tool of mediation
Objectives:
On completion of this Conflict Resolution training course, delegates will be able to:
Identify types of conflict and why they occur
Deal effectively with conflict when it does occur
Explain what mediation is and when it is appropriate to use it
Describe the essential steps for mediation to have the best chance of success
Apply mediation techniques back in the workplace to deal with disputes and conflict
Course Content:
This Conflict Resolution training course covers:
Methodologies for minimising and resolving conflict
The use of mediation in dealing with workplace conflict
Confidentiality and record keeping
Admissibility if disputes are not resolved and an employment tribunal is the next step
The skills a mediator requires to be able to conduct a mediation activity
Incorporating mediation into an organisation’s practices and people management policies
About Pure Human Resources
HR Consultancy, Recruitment Services and Training Provider
Pure Human Resources is a Hampshire based HR consultancy, established in 2012 by HR professional Stephanie Fosh. The team has since grown and between the team we have over 75 years HR and recruitment experience.
Our aim is to help businesses realise their potential and build competitive advantage through individual, team and organisational capability.
We do this through a range of HR services, training courses and recruitment services. Our HR consultancy services cover all aspects of employing people and we can support your business with Managing People, Organisational Change, Learning & Development, Engagement & Retention and Psychometrics.
Handling calls from distressed individuals can be challenging and stressful. Call handlers may be exposed to intense emotions such as anger, frustration, sadness, or anxiety. Regularly dealing with calls of this nature can lead to emotional exhaustion, compassion fatigue, or heightened stress level...
NC Training Services was established in 2002 by experienced trainer and end user, Nicola Coles. After a further 11 years of successful delivery of training courses to a plethora of clients the company’s growth was culminated in obtaining ‘Ltd’ status in 2013.
You will gain a knowledge of how to spot potential conflict and an understanding of how to reduce and deal with both potential and actual conflict in the workplace. You will learn how to monitor conflict and understand its potential impact on business.
This course will allow delegates to develop confidence and self-esteem so that their opinions will no longer go un-noticed in the workplace.
Dealing with difficult people or situations can be the most challenging aspect owners and managers need to handle. Often these are put in the ‘too hard to do pile’ and managers may put off the conversations they know they need to have.
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