Conflict Resolution

by Pure Human Resources Claim Listing

This hands-on Conflict Resolution training session looks at how to manage and resolve conflict at work, the benefits of mediation and explores the skills required to be an effective mediator.

£295

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img Duration

1 Day

Course Details

Conflict Resolution and Workplace Mediation

This hands-on Conflict Resolution training session looks at how to manage and resolve conflict at work, the benefits of mediation and explores the skills required to be an effective mediator.

Conflict can cause immeasurable damage within your business. This Conflict Resolution training course considers ways to minimise conflict and offers solutions for resolving it, including workplace mediation, an informal, structured process in which an independent third party helps people in disagreement to create a way forward.

It introduces a powerful new dynamic to any negotiation or dispute discussion, enabling people to restore and develop healthy working relationships.

Who is it for?:

This course is for any individuals who have responsibility for managing others

Course aim:

The aim of this Conflict Resolution training workshop is to enable delegates to be able to identify and deal with conflict in a proactive way, and to use the tool of mediation

Objectives:

On completion of this Conflict Resolution training course, delegates will be able to:

  • Identify types of conflict and why they occur

  • Deal effectively with conflict when it does occur

  • Explain what mediation is and when it is appropriate to use it

  • Describe the essential steps for mediation to have the best chance of success

  • Apply mediation techniques back in the workplace to deal with disputes and conflict

Course Content:

This Conflict Resolution training course covers:

  • Methodologies for minimising and resolving conflict

  • The use of mediation in dealing with workplace conflict

  • When it may be appropriate
  • The ground rules for engagement
  • The role of the mediator
  • The possible outcomes of mediation
  • Confidentiality and record keeping

  • Admissibility if disputes are not resolved and an employment tribunal is the next step

  • The skills a mediator requires to be able to conduct a mediation activity

  • Incorporating mediation into an organisation’s practices and people management policies

  • Southampton Branch

    Suite 4, Kingfisher House, Rownhams Lane, North Baddesley, Southampton

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