This course will enable candidates to recognise different aspects of conflict that may be encountered and understand different methods for resolving conflicts
Objectives
This course will enable candidates to recognise different aspects of conflict that may be encountered and understand different methods for resolving conflicts
Course Duration
Who should attend?
This course is for Directors, Managers, Supervisors, Team Leaders, HR Professionals and those who deal with customers.
Course Content
The course aims to provide an awareness of conflict and develop knowledge amongst employees. By the end of the course candidates will be able to display an understanding of the following;
The common causes of conflict
The 3 areas of communication
Identifying effective methods of communication
What to check for to keep safe and how to defuse a situation
Outcomes
On completion of the course delegates will be able to recognise and reduce conflict, improving customer/ employee engagement, retention and productivity.
Delegate Preparation
There are no requirements for delegates to have any previous knowledge of Conflict Resolution, therefore, it is suitable for beginners, and will also update and refresh the knowledge of those more experienced.
Refreshments
About Us
Sanctus Training Ltd has provided quality training and high customer service for over 25 years. A well-established provider of a broad range of training and consultancy services from our Training Centres in Gloucestershire.
Here at Sanctus Training Limited we provide a comprehensive offering of Health & Safety courses including; First Aid, Mental Health First Aid and Site Safety Plus. We are also a UKATA Approved Training Provider and can deliver Asbestos Awareness, and Non-licensable Work with Asbestos including Non-licensed courses for Operatives, Groundworkers and Waste Management & Civic Amenity Operatives & Managers, all at our purpose built training facility.
In addition to the above, we deliver a range of Professional Development courses. These courses focus on key topics such as; Successful Communication, Equality & Diversity, Building an Effective team, and Appraisal Training. We offer Bite Size modules and one-day options. We can also design and tailor a training programme to suit the exact needs of our customer.
Sanctus Training Limited is proud to be accredited with; CITB, QualSafe, Mental Health England and UKATA.
Training is carried out at our modern Training Centre in Quedgeley, Gloucestershire, just 5 miles from M5, J12. Alternatively, where appropriate, we can undertake training at our customers premises or other chosen venue. If required, we are delighted to offer assistance with Staff Training plans.
We are committed to providing our customers with quality training which we have been delivering for many years. We are flexible around our customers’ requirements and continually develop our courses. Sanctus Training Limited are part of the Sanctus Group which includes our sister company Sanctus Ltd, a specialist in contaminated land remediation
Conflict is natural within the workplace and a predictable part of working with others. Yet unresolved conflict negatively affects morale, motivation, communication, attitudes and productivity. Handled appropriately your conflict can lead to positive, cooperative situations.
No one likes to have to have a difficult conversation either in their work or personal lives, but unfortunately it’s a reality of life. Managers often have to deliver difficult news about changes in the organisation and yet still have to keep their team motivated and productive, or simply have to...
Knowing how to resolve conflict constructively is an essential life skill – improving personal and professional relationships, mental health, productivity and more…
This hands-on Conflict Resolution training session looks at how to manage and resolve conflict at work, the benefits of mediation and explores the skills required to be an effective mediator.
Managing Conflict Course Is Offered By Aintree Training Limited
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