We have been a key training partner providing tailored training programmes to many private and public ambulance services, and universities throughout the UK for over 30 years.
DurationCourse Overview
We have been a key training partner providing tailored training programmes to many private and public ambulance services, and universities throughout the UK for over 30 years.
Our training has evolved since our initial engagement on this topic when we were approached by West Midland Ambulance Trust who had a requirement to train every member of staff on how to avoid, resolve or control conflict situations.
This training was extremely successful and resulted in a 31% reduction in reported incidents relating to staff being abused, threatened, or assaulted at work in the subsequent two years.
Solutions are a progressive company, our aim is to continuously evolve and enhance our training programmes and delivery methods to provide our customers with thorough, cost effective training solutions.
In 2010 Solutions gained agreement to be able to deliver conflict resolutions training via blended learning to ambulance trusts which until this time had not been approved.
Our CRT 2021 online course is the only online course available that is exclusively tailored for the U.K ambulance sector and is used by Ambulance Trusts Nationwide.
In 2022 Solutions developed and added our Disengagement/Holding Skills video element to our offering. This addition to our training portfolio has been well received by our customers. It teaches staff the correct techniques to manage conflict situations safely.
Our Sector Experience
Our solutions range from sector-specific train the trainer and trainer update programmes, video conferencing practical skills training, accessing our unique online/e-learning courses, tutor-led group-based classroom training, or through “blended learning”, a mix of online and face-to-face.
We can deliver training at our customer's site, a mutually agreed venue, or you can attend a nationwide open course which are attended by like-minded industry professionals.
We deliver training solutions to all industry sectors, however, we are renowned to be the preferred training partner, offering bespoke solutions to the below key sectors:
Most ambulance trusts UK-wide
The fire services
The health & social care sector
Special education (SEN schools)
Transport sector
Our longevity has provided us with multiple case studies within these sectors, all of which demonstrate how our solutions and training interventions have reduced injury and absenteeism linked to work-based conflict/violence and musculoskeletal injuries.
Our Team and History
A successful business, established in 1994 by Paul Meek a former Operations Director of an ambulance service. Throughout Paul's career, he was exposed daily to the consequences of poorly managed risks, and this is what spurred Paul to establish Solutions Training, he wanted to bridge the visible but avoidable gaps in risk management and in particular health & safety education and the development of the equipment used to aid safer transportation of people.
Our team are all members of the “National Back Exchange” and have been contributors to various working groups on developing good practice since 1995, including research into “what constitutes effective moving and handling training” performed by the Ergonomics Department at Loughborough University and in partnership developed topic-related awards at Levels 1, 2, 3, and 4 which are on the regulated qualifications framework.
We have successfully designed a wide range of training programmes to assist organisations with managing risk effectively.
Paul and his team's continued vision of improvement to managing risk by developing people and his operational experience has helped many companies and individuals improve their knowledge and technical skills, which has proven to reduce risk in the workplace.
Our Training Solutions
We offer educationally accredited training qualifications ranging from Level 1, 2, 3, and 4 awards, including Moving & Handling, Conflict Resolution, Fire Warden, and First Aid, all of which are on the QNUK-regulated qualifications framework.
We are proud to boast that our online courses for Conflict Resolution, Moving & Handling, and Advanced Stroke Life Support have been consistently rated as being ‘extremely effective’ and praised for being the most bespoke e-learning courses in the sectors they have been developed for. Each course has been designed with educational rigor by world-class instructional designers.
Our most popular training topics include (but not limited to):
Moving & Handling (manual, people, and patient handling, moving people, moving patients, lifting/transferring of pupils)
Conflict Resolution & Preventing Violence Training (breakaway/disengagement/holding skills & techniques)
First Aid (basic life support, etc)
Fire Warden
Falls Training
Stroke Training (ASLS -Advanced Stroke Life Support)
Terrorism Training (run hide and tell)
Infection Control
We aim to reinvigorate the world of training by offering a seriously creative & learner-centred customised service which supports your team long after the initial training is complete.
This course is designed for nursing, care and medical practitioners or for those who may come into contact with challenging behaviour, volatile and uncertain situations.
Conflict can have an adverse impact on our relationships and the world around us at both a micro and macro level, but does it have its place? Conflict can open our eyes to new ways of thinking, deepen relationships, promote organisational vitality and help us verbalize our needs.
Conflict is an inevitable part of work. We’ve all seen situations where people with different goals and needs have clashed, and we’ve all witnessed the often intense personal animosity that can result.
Practical tools to deal with difficult conversations in the work place. This will range from the simply awkward to full blown disciplinary situations. We will touch on elements of best practice as well as employment law requirements that need to be borne in mind.
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