Conflict Resolution

by Solutions Training Claim Listing

We have been a key training partner providing tailored training programmes to many private and public ambulance services, and universities throughout the UK for over 30 years.

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Course Overview

We have been a key training partner providing tailored training programmes to many private and public ambulance services, and universities throughout the UK for over 30 years.

Our training has evolved since our initial engagement on this topic when we were approached by West Midland Ambulance Trust who had a requirement to train every member of staff on how to avoid, resolve or control conflict situations.

This training was extremely successful and resulted in a 31% reduction in reported incidents relating to staff being abused, threatened, or assaulted at work in the subsequent two years.

Solutions are a progressive company, our aim is to continuously evolve and enhance our training programmes and delivery methods to provide our customers with thorough, cost effective training solutions.

In 2010 Solutions gained agreement to be able to deliver conflict resolutions training via blended learning to ambulance trusts which until this time had not been approved.

Our CRT 2021 online course is the only online course available that is exclusively tailored for the U.K ambulance sector and is used by Ambulance Trusts Nationwide.

In 2022 Solutions developed and added our Disengagement/Holding Skills video element to our offering. This addition to our training portfolio has been well received by our customers. It teaches staff the correct techniques to manage conflict situations safely. 

  • Surrey Branch

    28 Queens Road, Surrey

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