Conflict Resolution

by SSG Training & Consultancy Claim Listing

Conflict comes in many shapes and forms, from passive-aggressive grumbles through to physical altercations. In this module we develop conflict management strategies and identify potential risks to your business and the individuals involved.

£425

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SSG Training & Consultancy Logo

img Duration

Full Day

Course Details

Course Attendees

This course is suitable for employees at all levels including SME owners, directors, senior managers, team leaders and supervisors.

Course Background

Conflict comes in many shapes and forms, from passive-aggressive grumbles through to physical altercations. In this module we develop conflict management strategies and identify potential risks to your business and the individuals involved.

Course Duration

SSG offer this module as part of a full or half day course which can be delivered as a classroom or virtual course.

Course Programme

  • Causes of conflict

  • Language dos and don'ts - useful phrases to avoid confrontation

  • Assertion and diffusion techniques

  • Plymouth Branch

    53 Valley Rd, Plymouth

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