Conflict comes in many shapes and forms, from passive-aggressive grumbles through to physical altercations. In this module we develop conflict management strategies and identify potential risks to your business and the individuals involved.
DurationCourse Attendees
This course is suitable for employees at all levels including SME owners, directors, senior managers, team leaders and supervisors.
Course Background
Conflict comes in many shapes and forms, from passive-aggressive grumbles through to physical altercations. In this module we develop conflict management strategies and identify potential risks to your business and the individuals involved.
Course Duration
SSG offer this module as part of a full or half day course which can be delivered as a classroom or virtual course.
Course Programme
Causes of conflict
Language dos and don'ts - useful phrases to avoid confrontation
Assertion and diffusion techniques
About us
At SSG we inspire people and businesses to work safely and sustainably through the provision of training, consultancy, advisory and assessment services. Our services cover quality, health, safety, the environment, employment law and HR.
We have accumulated a vast amount of experience since SSG was established in 1997. This helps us deliver a diverse range of courses and services to help companies overcome challenges in ensuring compliance in the workplace. Please contact our Customer Service Team to see how we can help you.
This course aims to teach participants how to identify the root causes of conflicts, analyze the situation, and develop strategies to resolve them.
Conflict is a word that conjures up many emotions. It is something that most people would prefer to avoid, if possible. Work can be an emotive place. Positive relationships can make your life at work exciting, motivating and challenging, whilst relationships that do not hold value to you could make
Understand the range of “difficult” behaviours displayed by others and recognise their own triggers and reactions to each. Have learned techniques to rationalise behaviours in themselves and others and to clarify end goals.
Learn how to identify and manage conflict in the workplace using resolution strategies to minimise impact on this 1-day, 5-star rated course.
Conflict Resolution Course Is Offered By Jo Richings
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