Conflict comes in many shapes and forms, from passive-aggressive grumbles through to physical altercations. In this module we develop conflict management strategies and identify potential risks to your business and the individuals involved.
DurationCourse Attendees
This course is suitable for employees at all levels including SME owners, directors, senior managers, team leaders and supervisors.
Course Background
Conflict comes in many shapes and forms, from passive-aggressive grumbles through to physical altercations. In this module we develop conflict management strategies and identify potential risks to your business and the individuals involved.
Course Duration
SSG offer this module as part of a full or half day course which can be delivered as a classroom or virtual course.
Course Programme
Causes of conflict
Language dos and don'ts - useful phrases to avoid confrontation
Assertion and diffusion techniques
About us
At SSG we inspire people and businesses to work safely and sustainably through the provision of training, consultancy, advisory and assessment services. Our services cover quality, health, safety, the environment, employment law and HR.
We have accumulated a vast amount of experience since SSG was established in 1997. This helps us deliver a diverse range of courses and services to help companies overcome challenges in ensuring compliance in the workplace. Please contact our Customer Service Team to see how we can help you.
Understanding how conflict can happen is crucial if you do not understand something you cannot deal with it effectively. We will help recognise the triggers for inappropriate and negative behaviour and the danger signs that someone is losing their ability to think and act rationally.
To enable participants to develop their knowledge and understanding to conflict resolution
Unresolved conflicts can slow down work and harm team relations. Effective conflict resolution fosters a positive workplace, encourages teamwork, and prevents issues from worsening.
Customers will always demand good value and equally effective service. Complaints can make or break an organisation, particularly now that the internet provides such an easy forum for customers to air their grievances. We need to ensure that our people are skilled in handling complaints.
Learn how to identify and manage conflict in the workplace using resolution strategies to minimise impact on this 1-day, 5-star rated course.
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