Conflict comes in many shapes and forms, from passive-aggressive grumbles through to physical altercations. In this module we develop conflict management strategies and identify potential risks to your business and the individuals involved.
DurationCourse Attendees
This course is suitable for employees at all levels including SME owners, directors, senior managers, team leaders and supervisors.
Course Background
Conflict comes in many shapes and forms, from passive-aggressive grumbles through to physical altercations. In this module we develop conflict management strategies and identify potential risks to your business and the individuals involved.
Course Duration
SSG offer this module as part of a full or half day course which can be delivered as a classroom or virtual course.
Course Programme
Causes of conflict
Language dos and don'ts - useful phrases to avoid confrontation
Assertion and diffusion techniques
About us
At SSG we inspire people and businesses to work safely and sustainably through the provision of training, consultancy, advisory and assessment services. Our services cover quality, health, safety, the environment, employment law and HR.
We have accumulated a vast amount of experience since SSG was established in 1997. This helps us deliver a diverse range of courses and services to help companies overcome challenges in ensuring compliance in the workplace. Please contact our Customer Service Team to see how we can help you.
The course is designed for those responsible for leading teams by developing personal skills in handling difficult conversations with staff and peers. The course will also explore good practice approaches to effective management of challenge.
It’s not possible for everyone to agree all the time. It’s important to learn how to manage disagreements so that they do not harm relationships. By learning skills to manage conflict, you can approach disagreements with confidence to enable you to manage your relationships.
During this course we will explore different types of conflicts and the best methods of avoiding or resolving conflict. We will look at conflicts between staff and patients and also between colleagues.
We provide quality training, focussing on the development of the individual. By enabling them to achieve their own potential, we help companies, in turn, meet their objectives.
Safe and Trained are experienced at supporting your business and its people deal with conflict incidents. In addition to this, it provides participants of our courses with the skills and confidence to deal with conflict resolution.
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