Conflict comes in many shapes and forms, from passive-aggressive grumbles through to physical altercations. In this module we develop conflict management strategies and identify potential risks to your business and the individuals involved.
DurationCourse Attendees
This course is suitable for employees at all levels including SME owners, directors, senior managers, team leaders and supervisors.
Course Background
Conflict comes in many shapes and forms, from passive-aggressive grumbles through to physical altercations. In this module we develop conflict management strategies and identify potential risks to your business and the individuals involved.
Course Duration
SSG offer this module as part of a full or half day course which can be delivered as a classroom or virtual course.
Course Programme
Causes of conflict
Language dos and don'ts - useful phrases to avoid confrontation
Assertion and diffusion techniques
About us
At SSG we inspire people and businesses to work safely and sustainably through the provision of training, consultancy, advisory and assessment services. Our services cover quality, health, safety, the environment, employment law and HR.
We have accumulated a vast amount of experience since SSG was established in 1997. This helps us deliver a diverse range of courses and services to help companies overcome challenges in ensuring compliance in the workplace. Please contact our Customer Service Team to see how we can help you.
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