This London-based conflict management training course provides you with the practical tips, techniques and strategies to calmly and effectively deal with the day-to-day niggles and disagreements of everyday working life.
Duration
This London-based conflict management training course provides you with the practical tips, techniques and strategies to calmly and effectively deal with the day-to-day niggles and disagreements of everyday working life.
If you would like to attend this course then register your interest with us. Currently, this course is run on request meaning that a date will be scheduled once we have at least three people interested in attending this course.
Course Outline
In even the best run organisation, conflict happens. Conflict doesn't have to be costly or have negative consequences, though left unacknowledged it can be distracting at best and at worst, destructive. So unlock the positive potential of conflict and learn how to approach conflict situations constructively and with increased confidence. The course covers:
recognising and understanding conflict in the workplace and why it happens
understanding individual reactions to conflict
managing reactions to conflict
making interventions appropriate to the situation
knowing when to get involved
getting to the heart of a conflict
dealing with emotion
enhanced communication skills
finding the common ground between oppositional positions
creating a future focus
joint problem solving
following a structured process for resolving conflict
other conflict management techniques
a year of free support
What Is The Course For
This Conflict resolution course is suitable for new managers or anyone wanting to develop their effectiveness in dealing with conflict.
The Centre works with people from all sectors including the public sector, voluntary sector, private sector and corporate sector.
What Will The Course Help Me To Do Learning Outcomes ?
This course will help you understand why conflict happens and will provide you with tips and techniques to help diffuse and resolve conflict situations at an early stage. The day will include practical work and there will be plenty of opportunity for group discussion and to share experiences.
We specialise in affordable and effective face-to-face training in management, communication, administration, personal effectiveness and writing skills delivered by a team of industry experts.
Our training is stretching, motivating and tailored to the individual learner.
For over two decades we’ve been developing and delivering one and two-day training courses for organisations across all sectors.
All of our courses can be tailored specifically to your team’s needs and delivered at your workplace.
We also run a range of courses for individuals at our training centre in central London, enabling delegates to get out of the office so they can network with other learners, build their skills and confidence, and practise in a safe learning environment.
Our Approach
Here at the Centre, we provide tools and techniques that will improve how you work.
We think it’s important that:
Training is in small groups so that every individual gets one-to-one attention
Learning should be challenging: intellectually and creatively
Different learning styles are embraced
Learning should be motivational, relevant and help delegates achieve their goals
Learning is more effective when it’s evaluated and supported on an on-going basis
We are passionate about communication and diversity and place both in the heart of what we do.
All of our courses contain practical sessions, group discussions, theory and coaching to ensure everyone in the room has a chance to really engage with the training.
You will learn to change what you do, what you say and how you say it, in order to create better outcomes.
Managers often struggle to know what to say. More specifically how to open a conversation, what questions to ask, how to really listen, how to be consistently supportive and care for themselves.
Conflict Management & Resolution is designed for senior secretaries, executive secretaries, personal assistants and top-level management secretaries aiming to improve their performance and maximise opportunities for promotion to executive positions.
This conflict management course shows by understanding the causes of conflict and how to manage it,
This course covers the theoretical aspects of conflict resolution and de-escalation in the workplace. It equips learners to understand common causes and the different stages of conflict, the legal use of force in the workplace and the importance of accurate reporting. Learners are given the skills ...
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