Conflict Resolution Course Is Offered By University Hospitals Plymouth NHS Trust
Conflict Resolution
About Us
Our vision
To provide excellent care, with compassion, wrapped around people’s individual needs
Together with our partners we will develop nationally leading integrated health and care, unlocking better outcomes and reducing inequalities, and develop UHP as a regional specialist centre to improve lives across Plymouth, Devon and Cornwall
UHP has a unique role, one of few trusts in the country to fulfil four distinct roles in the peninsula health and care system – spanning community and social care, mental health, acute and through to specialist and tertiary services.
Who we care for
Our vision
To provide excellent care, with compassion, wrapped around people’s individual needs
Together with our partners we will develop nationally leading integrated health and care, unlocking better outcomes and reducing inequalities, and develop UHP as a regional specialist centre to improve lives across Plymouth, Devon and Cornwall
UHP has a unique role, one of few trusts in the country to fulfil four distinct roles in the peninsula health and care system – spanning community and social care, mental health, acute and through to specialist and tertiary services.
Who we care for
We are responsible for providing care across the widest of spectrums: from within people’s homes and working with our voluntary sector partners in local communities, to offering the most specialist hospital care available in our regional centre.
The south west peninsula geography gives our Trust a secondary care catchment population of 475,000 with a wider peninsula population of almost 2,000,000 people who can access our specialist services.
The population is characterised by its diversity – the rural and the urban, the wealthy and pockets of deprivation, and wide variance in health and life expectancy.
A regional specialist teaching trust
We are a teaching hospital in partnership with the University of Plymouth and working with Plymouth Marjon University. As host to the Joint Hospital Group South West (JHG(SW)) in a city with a strong military tradition, we have a tri-service staff of nearly 200 military doctors, nurses and allied health professionals who are fully integrated within our facilities.
A beneficial course for those who experience difficult situations and customers, both over the phone and face-to-face on a regular basis. The trainer covers the skills required to understand what causes customers to be demanding, how to diffuse the situation, how to not take criticism personally, m...
Practical tools to deal with difficult conversations in the work place. This will range from the simply awkward to full blown disciplinary situations. We will touch on elements of best practice as well as employment law requirements that need to be borne in mind.
Right Track Training was founded to help people acquire more skills in their fields of business or software skills to expand into new areas of expertise successfully.
This workshop will help you identify some of the ways you may be contributing to these problems and give you some strategies you can adopt, at work and in your personal life.
The course will aid staff to have a sound knowledge of effective communication techniques and the ability to recognise and respond effectively.
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