Conflict is a normal part of everyone's professional and personal lives. Moreover, the way people handle conflict, anger, and criticism affects their work relationships and productivity.
DurationConflict is a normal part of everyone's professional and personal lives. Moreover, the way people handle conflict, anger, and criticism affects their work relationships and productivity.
This course is designed to help you improve your confidence and effectiveness in managing conflict. Using self-assessment tools to identify your instinctive approach to conflict, you will develop strategies for responding to difficult situations and build valuable skills for positively resolving conflict.
Course Outcomes:
At the end of this course, you’ll be able to:
Providing high-quality continuing education and learning opportunities for adults since 1913. CCAPS empowers lifelong learners to achieve their educational goals through professional courses, applied and individualized degrees, and other academic pathways. We pursue a learner-centric environment where diverse ideas, backgrounds, and identities are embraced.
This half day training program provides an opportunity for participants to learn how to resolve conflict in a variety of ways.
Conflict Management course is offered by Saint Paul College. The College focuses on advanced technology to enhance curriculum and the learning experience. Classrooms are equipped with state-of-the-art technology and there is free Wi-Fi access campus-wide.
Basic communication and conflict resolution skills are a necessity not only when it comes to potential conflict with customer service but also in basic interaction with others in the workplace.
In this course, you will have an opportunity to assess how you typically respond to conflict and learn techniques to help address and overcome interpersonal conflict, tension and misunderstanding.
This course illustrates how to resolve conflicts using the SLOW method, reasons for different points of view, and tips for face-to-face communication. Following the ideas in this course can help your team use conflict situations as an opportunity to solve work or personal problems, and therefore ...
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