This workshop will help you identify some of the ways you may be contributing to these problems and give you some strategies you can adopt, at work and in your personal life.
DurationCourse Summary
Edward Deming, the father of quality management, has said that people can face almost any problem except the problem of people. They can work long hours, face declining business, even the loss of a job, but they cant deal with the difficult people in their lives.
This workshop will help you identify some of the ways you may be contributing to these problems and give you some strategies you can adopt, at work and in your personal life.
Course Prerequisites
No previous experience is required.
Key Benefits
Recognise how your own attitudes and actions impact on others
Find new and effective techniques for managing negative emotions
Develop coping strategies for dealing with difficult people and difficult situations
Identify those times when you have the right to walk away from a difficult situation
Learn some techniques for managing and dealing with anger
Who Should Attend?
This Conflict Management course is designed for professionals who want to thrive in their profession. This Conflict management course covers all the essential skills and knowledge needed to become specialised in this sector and to be confident in dealing with difficult people or difficult situations.
The Glasgow Training Group was established in Kirkintilloch, Glasgow, in 1971, with the aim of delivering high-quality apprenticeships across the West of Scotland for the automotive industry.
The company, which was created by an automotive retail consortium including Sir Arnold Clark, brought about much-needed change for apprentices and the entire industry, and introduced a varied and innovative training programme that would grow to become one of the most respected in the UK.
Purchased by the Arnold Clark Group in 2003, the business soon became known as GTG Training Ltd. and expanded its offering to provide high-quality training courses and education across a wide range of disciplines, such as Business Skills, Computer & IT, Health & Safety, Transport & Logistics and Automotive Technical.
With £50million of investment since 2004, GTG now owns five dedicated training centres – in Glasgow, Edinburgh and Wolverhampton. At the very core of the business lies a deep-seated passion for providing high-quality apprenticeships.
We recognise the importance of investing in the future workforce and our aim is to give learners the skills and experience they need to succeed in the automotive, transport and health and safety industries.
GTG hears the voice of its stakeholders and is always considering how best to meet their needs, including clients, learners, delegates, staff, the Board and the wider industry. That’s why we consistently reinvest our profits to provide flexible and effective workspaces, up-to-date technology, relevant and modern equipment, dedicated staff and more.
The growth of the business has coincided with a number of important milestones – becoming the official provider of fleet services and volunteer training for the Glasgow 2014 Commonwealth Games; a visit from Prince Charles in 2015 following our involvement with Prince’s Trust Get into Cars initiative and our Training Provider of the Year award at the 2019 Talent in Logistics awards.
With the approval of many prestigious bodies, such as SQA, IMI, RHA, ILM, FTA, City and Guilds, GTG has defined its position as one of the UK's most innovative, experienced and qualified training providers.
our team will work with you to understand your specific and unique training requirements.
To introduce practical conflict resolution techniques and strategies that managers and team leaders can effectively utilise when managing conflict in the workplace.
Conflict management training explains a range of tried and tested techniques that help staff manage conflict in the workplace.
Sometimes we naturally shy away from causing conflict, or perhaps we’re too forceful in our communication style. And everyone around us reacts in different ways according to the type of person they are.
There’s no such thing as people who want to be ‘difficult’ but that’s often how we experience their behaviour. Dealing with them requires a set of techniques that can actually enhance all your relationships, so they are really worth working on.
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