Learn to recognize conflict patterns, what triggers and escalates conflict in others, strategies to reduce defensiveness, how to communicate in a direct manner and provide feedback constructively.
Effective conflict resolvers are not born - they need training and practice. In this technological age, people often find it difficult to communicate face to face and there exists the very real possibility for miscommunication and conflict.
Build your skills as an effective conflict resolver and communicator. Learn to recognize conflict patterns, what triggers and escalates conflict in others, strategies to reduce defensiveness, how to communicate in a direct manner and provide feedback constructively.
These skills will help you work more productively and effectively with clients, colleagues and supervisors.
Chinook Learning Services is the Calgary Board of Education's provider of High School Upgrading, non-credit Continuing Education (professional development, personal development & corporate training), Summer School for Grades 10-12, and Off-campus (work experience) programs
High School Upgrading
Chinook is the largest High School Upgrading centre in Alberta, serving thousands of part-time students annually. Students come to Chinook to complete, upgrade or enhance their high school diplomas as they prepare to enter post-secondary institutions or the world of work. Chinook offers morning, afternoon and evening classes, multiple intakes, and specialized programs to allow students flexibility in achieving their goals.
Continuing Education
Chinook is the oldest provider of Continuing Education in the city. Professional Development courses are offered in the following areas: computer training, finance, interpersonal skills, school-based training, and writing & workplace skills. Chinook has a wide selection of Professional and Personal Development Online Learning courses. Customized Corporate Training is also available.
'Summer School – Grades 10-12
High School Summer School is offered to students in July at multiple locations. Students take courses to upgrade or to provide flexibility in their high school programs. Classes are held in the mornings during weekdays in July. Diploma Examinations are written in the first week of August.
Off-campus Programs
Students can earn high school credits for on-the-job experience with Off-campus programs. Teachers supervise work-experience students while they learn employability skills. Employers become valued partners in the educational process.
International Students
Chinook welcomes individual international students to enroll in our high school upgrading and summer school programs. International students 19 years of age and younger may enroll in daytime and evening classes. International students over 20 years of age may enroll in evening fall and winter classes and summer school classes.
his conflict management course will help you determine the best approach to workplace conflicts and challenging situations.
Course is offered by Claire Sutton Consulting Inc.
This session will assist you in preventing conflicts from escalating into confrontations.
Participants will learn skills to enhance their ability to de-escalate conflict, listen effectively, build mutual respect with others in a construction context, and negotiate effectively.
Help your employees, coworkers or clients resolve their differences through mutual agreement in a timely and confidential manner. Explore various methods of conflict resolution and identify which approaches are appropriate in various situations.
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