Conflict Resolution In The Workplace

This training course is aimed at anyone who has not received any formal tuition on how to handle difficult people and scenarios or those in need of a refresher on how to diffuse and manage potential conflict through effective conflict management.  

Handling calls from distressed individuals can be challenging and stressful. Call handlers may be exposed to intense emotions such as anger, frustration, sadness, or anxiety. Regularly dealing with calls of this nature can lead to emotional exhaustion, compassion fatigue, or heightened stress level...

We know that conflict is a natural dynamic that happens whenever people are interacting with one another on a regular basis.  Yet most of us never learn how to effectively manage and resolve conflict. In fact, most people try to avoid it at all costs.  This workshop is aimed at managers, team lea...

This course starts by explaining what constitutes Conflict in the Workplace before moving on to look at some of the most common causes, and the effects this can have on the workforce. 

Today’s ever increasing speed of change brings many conflicts of interest into the workplace. These need to be managed and resolved if irreparable damage is to be avoided. This one day course explores how best to manage conflict as a strategy to facilitate healthy organisational development.