Dealing with conflict puts a drain on your organisations’ resources. Formal processes are often time-consuming and ultimately unsatisfactory, while unresolved conflict can quickly worsen if left unaddressed.
DurationLearn how to resolve both your own and others' conflict more effectively.
Dealing with conflict puts a drain on your organisations’ resources. Formal processes are often time-consuming and ultimately unsatisfactory, while unresolved conflict can quickly worsen if left unaddressed.
Conflict Resolution Skills offers a practical grounding in the skills and knowledge required to resolve conflict. The course equips your delegates with an understanding and a set of skills to be able to better address both their own and others’ disagreements, and is suitable for human resources practitioners, team leaders, complaints managers, trade union representatives and front line workers.
The aim of this one-day course is to equip you with the skills required to address both your own and others' conflict more effectively.
At the conclusion of the course, you will be able to:
View the resolution of conflict in a more positive way
Understanding that conflict is bound to happen and that there is such a thing as 'good conflict'. Understanding when conflict becomes unproductive.
Resolve conflict between yourself and another person
Fostering a collaborative response. Using active listening skills, building empathy and rapport, and communicating assertively.
Support colleagues through their own disagreements
A staged process for conflict resolution between two individuals. Understanding the purpose and aims of each stage.
Understand the importance of early and informal resolution of disputes
Why mediation works best early on in a dispute. How situations develop and worsen over time.
Evaluating conflict situations and deciding on the best course of action. When to refer cases on to other processes.
Conflict Resolution Skills covers everything that you will need to resolve conflict 'in the moment'.
This includes:
How interpersonal conflict starts and develops
The importance of early intervention and resolution
Key conflict resolution skills and techniques, including ‘re-framing’
Our trainers have a wealth of practical conflict resolution experience and are able to adapt the course content to the make-up of the particular group
How to support other individuals who are in conflict
When to step in and attempt resolution, and when to refer on to other sources of help
An opportunity to have a go at a simulated case
Founded in 1999, UK Mediation has come to be recognised as the pioneering thought leader in mediation and mediation training.
Based in the UK and operating all over the world, we provide high-quality mediation services for those in conflict, or mediation training for those who want to resolve conflict themselves. We understand how people get into conflict, and what they need to be able to move beyond it.
We work with all types of interpersonal conflict, using only the most experienced and talented mediators and adult educators.
Our unrivalled and quality-assured services and training courses have been used by hundreds of businesses and thousands of individuals around the world: avoiding lengthy, formal, and litigious processes, and saving time, money, and stress.
Safe and Trained are experienced at supporting your business and its people deal with conflict incidents. In addition to this, it provides participants of our courses with the skills and confidence to deal with conflict resolution.
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