Our Conflict Resolution Train the Trainer course has been designed specifically for the ambulance sector and to date we have trained either in the classroom or via blended learning thousands of ambulance staff and community first responders over the last 20 years!
DurationAbout the course:
Our Conflict Resolution Train the Trainer course has been designed specifically for the ambulance sector and to date we have trained either in the classroom or via blended learning thousands of ambulance staff and community first responders over the last 20 years!
The course is designed to equip trainers within the ambulance community with the skills, knowledge, and experience to deliver effective and compliant training to those exposed to potential conflict situations, ultimately reducing risk and mitigation.
We do this by imparting our extensive experience, providing participants with the ability and confidence to train their own staff on how to avoid conflicting situations by conducting thorough dynamic risk assessments in each situation they face.
On completion of this course, trainers are given 12 months access to our unique training materials, including presentation materials, trainee workbooks (digital or hard copy), trainer handbooks and lesson plans.
Both your trainers and the staff they train will have access to our filmed scenarios of disengagement/holding techniques.
Trainers will be required to attend a half day skills check session on an annual basis to compliantly continue to deliver internal training sessions.
Our Sector Experience
Our solutions range from sector-specific train the trainer and trainer update programmes, video conferencing practical skills training, accessing our unique online/e-learning courses, tutor-led group-based classroom training, or through “blended learning”, a mix of online and face-to-face.
We can deliver training at our customer's site, a mutually agreed venue, or you can attend a nationwide open course which are attended by like-minded industry professionals.
We deliver training solutions to all industry sectors, however, we are renowned to be the preferred training partner, offering bespoke solutions to the below key sectors:
Most ambulance trusts UK-wide
The fire services
The health & social care sector
Special education (SEN schools)
Transport sector
Our longevity has provided us with multiple case studies within these sectors, all of which demonstrate how our solutions and training interventions have reduced injury and absenteeism linked to work-based conflict/violence and musculoskeletal injuries.
Our Team and History
A successful business, established in 1994 by Paul Meek a former Operations Director of an ambulance service. Throughout Paul's career, he was exposed daily to the consequences of poorly managed risks, and this is what spurred Paul to establish Solutions Training, he wanted to bridge the visible but avoidable gaps in risk management and in particular health & safety education and the development of the equipment used to aid safer transportation of people.
Our team are all members of the “National Back Exchange” and have been contributors to various working groups on developing good practice since 1995, including research into “what constitutes effective moving and handling training” performed by the Ergonomics Department at Loughborough University and in partnership developed topic-related awards at Levels 1, 2, 3, and 4 which are on the regulated qualifications framework.
We have successfully designed a wide range of training programmes to assist organisations with managing risk effectively.
Paul and his team's continued vision of improvement to managing risk by developing people and his operational experience has helped many companies and individuals improve their knowledge and technical skills, which has proven to reduce risk in the workplace.
Our Training Solutions
We offer educationally accredited training qualifications ranging from Level 1, 2, 3, and 4 awards, including Moving & Handling, Conflict Resolution, Fire Warden, and First Aid, all of which are on the QNUK-regulated qualifications framework.
We are proud to boast that our online courses for Conflict Resolution, Moving & Handling, and Advanced Stroke Life Support have been consistently rated as being ‘extremely effective’ and praised for being the most bespoke e-learning courses in the sectors they have been developed for. Each course has been designed with educational rigor by world-class instructional designers.
Our most popular training topics include (but not limited to):
Moving & Handling (manual, people, and patient handling, moving people, moving patients, lifting/transferring of pupils)
Conflict Resolution & Preventing Violence Training (breakaway/disengagement/holding skills & techniques)
First Aid (basic life support, etc)
Fire Warden
Falls Training
Stroke Training (ASLS -Advanced Stroke Life Support)
Terrorism Training (run hide and tell)
Infection Control
Increasing numbers of people have to deal with difficult people and situations at work. Whilst it is commonplace to face conflict on a regular basis, if the issues are left un-addressed, they are likely to cause severe stress, poor performance, damaged credibility and declining morale for those inv...
The course looks at managing conflict resolution in the workplace through introducing a range of approaches to handling awkward situations and providing techniques and advice on the best ways to handle and avoid conflicts with other members of staff or members of the general public.
Conflict in the workplace is a normal and regular occurrence and can be a healthy basis for development and growth. Different people’s opinions and perspectives can often lead to creative solutions when channelled in a productive way.
This 1 Day Course takes a look at are the intra- and inter-personal skills that can be exercised to help individuals deal with conflict,
We deliver courses to specialist teams, including PhD and postdoctoral researchers, to develop your skills, competence and confidence.
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