Basic communication and conflict resolution skills are a necessity not only when it comes to potential conflict with customer service but also in basic interaction with others in the workplace.
DurationBasic communication and conflict resolution skills are a necessity not only when it comes to potential conflict with customer service but also in basic interaction with others in the workplace.
The proper use of de-escalation and problem-solving skills can be an effective tool when dealing with circumstances that involve intense interactions with co-workers or the general public (clients).
A combination of real world experience and researched tactical insight makes Fortress Consulting the premiere training solution for unexpected violence in any workplace. Our goal is to provide you the training and tactics to minimize loss of life in the event of an unexpected violent incident.
Developed in-house, our two-phase training program will leave staff, tenants and employees confident that they have a plan to take the necessary actions to live through the unexpected.
When people work together in a diverse and dynamic environment, conflict and disagreements inevitably arise. Learning to resolve disagreements constructively is the key to maintaining healthy work relationships and fostering a productive workplace.
This program teaches participants to take a professional rather than a personal approach to conflict resolution. Conflict resolution techniques are identified, discussed and applied.
In this course, you will learn the process of limiting the negative aspects of conflict while increasing the positive aspects of conflict.
Conflict management is the process of limiting the negative aspects of conflict while increasing the positive. The aim of conflict management is to enhance learning and group outcomes, including effectiveness or performance in organizational settings.
In this course, students will learn to recognize the warning signs that precede quarrels and how to mitigate their impact, as well as constructive ways to harness the differences between team members and shift them toward productive, positive outcomes. This course may earn a Credly Badge.
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