Basic communication and conflict resolution skills are a necessity not only when it comes to potential conflict with customer service but also in basic interaction with others in the workplace.
DurationBasic communication and conflict resolution skills are a necessity not only when it comes to potential conflict with customer service but also in basic interaction with others in the workplace.
The proper use of de-escalation and problem-solving skills can be an effective tool when dealing with circumstances that involve intense interactions with co-workers or the general public (clients).
A combination of real world experience and researched tactical insight makes Fortress Consulting the premiere training solution for unexpected violence in any workplace. Our goal is to provide you the training and tactics to minimize loss of life in the event of an unexpected violent incident.
Developed in-house, our two-phase training program will leave staff, tenants and employees confident that they have a plan to take the necessary actions to live through the unexpected.
This course illustrates how to resolve conflicts using the SLOW method, reasons for different points of view, and tips for face-to-face communication. Following the ideas in this course can help your team use conflict situations as an opportunity to solve work or personal problems, and therefore ...
Conflict Management course is offered by Saint Paul College. The College focuses on advanced technology to enhance curriculum and the learning experience. Classrooms are equipped with state-of-the-art technology and there is free Wi-Fi access campus-wide.
Would you like to learn critical negotiation and conflict resolution skills that will save your employer money, time and personnel problems? Are you interested in improving the quality of your interpersonal relationships? Consider our Conflict Management program.
Conflict is a normal part of everyone's professional and personal lives. Moreover, the way people handle conflict, anger, and criticism affects their work relationships and productivity.Â
This program teaches participants to take a professional rather than a personal approach to conflict resolution. Conflict resolution techniques are identified, discussed and applied.
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