Basic communication and conflict resolution skills are a necessity not only when it comes to potential conflict with customer service but also in basic interaction with others in the workplace.
DurationBasic communication and conflict resolution skills are a necessity not only when it comes to potential conflict with customer service but also in basic interaction with others in the workplace.
The proper use of de-escalation and problem-solving skills can be an effective tool when dealing with circumstances that involve intense interactions with co-workers or the general public (clients).
A combination of real world experience and researched tactical insight makes Fortress Consulting the premiere training solution for unexpected violence in any workplace. Our goal is to provide you the training and tactics to minimize loss of life in the event of an unexpected violent incident.
Developed in-house, our two-phase training program will leave staff, tenants and employees confident that they have a plan to take the necessary actions to live through the unexpected.
Organizations face conflict every day. Strong and persistent disagreements often lead to team tension and low productivity.
This half day training program provides an opportunity for participants to learn how to resolve conflict in a variety of ways.
This course is designed to help you improve your confidence and effectiveness in managing conflict. Using self-assessment tools to identify your instinctive approach to conflict, you will develop strategies for responding to difficult situations and build valuable skills for positively resolving co...
Mastering Conflict Management Skills course is offered by Verracy. Verracy offers dynamic training programs that help your team stay ahead of the continually changing demands in today’s audit industry and beyond.
This course illustrates how to resolve conflicts using the SLOW method, reasons for different points of view, and tips for face-to-face communication. Following the ideas in this course can help your team use conflict situations as an opportunity to solve work or personal problems, and therefore ...
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