This course focuses on verbal and non-verbal strategies and is suitable for all staff at any level of the organisation facing difficult or abusive people and situations. The core elements of this course are part of every conflict management course that ITC Consultancy offer.
DurationConflict Resolution Training
This course focuses on verbal and non-verbal strategies and is suitable for all staff at any level of the organisation facing difficult or abusive people and situations. The core elements of this course are part of every conflict management course that ITC Consultancy offer.
Delivering Psychological Therapy, and Training Services since 1998
ITC Consulting Ltd delivers a range of training events focused on management, leadership and organisational development needs for Public, Private and Voluntary Sector Organisations.
We also deliver psychological personal therapy to individuals together with training and supervision services for Counsellors, Therapists, Coaches and Mental Health Professionals through our CPD events and direct in-house programmes designed to meet specific organisational goals.
Martin J Smith PhD heads the ITC Consulting / Training team, which consists of a range of qualified trainers and experts in the various fields and subjects that they present on. With an accumulative experience spanning over four decades and experience working with a range of organisations, we are able to offer effective training solutions for your organisation.
Our CPD Accredited Conflict Resolution course is ideal for both employers and employees. This training provides effective techniques for managing and resolving conflict in the workplace.
Subjects covered by the conflict management qualification include legislation, clear communication, proactive service delivery, situation assessment and managing unrealistic expectations. There are a number of benefits for businesses in entering employees for this qualification, one of which is imp...
Conflict is the single largest cause of poor performance, dissatisfaction and job turnover. The aim of conflict transformation is to reduce the level of conflict in the workplace through a proactive approach. Increasingly, it is seen as having more of the answers than conflict management techniques
The aim of the training is to provide delegates with a set of practical strategies and approaches to effectively manage difficult people and situations.
Our wide range of conflict management courses are designed for public-facing teams who deal with vulnerable individuals and those capable of spontaneous aggression. Our aim is that every person is treated with dignity and is shown respect, even when there is disagreement.
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