This course focuses on verbal and non-verbal strategies and is suitable for all staff at any level of the organisation facing difficult or abusive people and situations. The core elements of this course are part of every conflict management course that ITC Consultancy offer.
DurationConflict Resolution Training
This course focuses on verbal and non-verbal strategies and is suitable for all staff at any level of the organisation facing difficult or abusive people and situations. The core elements of this course are part of every conflict management course that ITC Consultancy offer.
Delivering Psychological Therapy, and Training Services since 1998
ITC Consulting Ltd delivers a range of training events focused on management, leadership and organisational development needs for Public, Private and Voluntary Sector Organisations.
We also deliver psychological personal therapy to individuals together with training and supervision services for Counsellors, Therapists, Coaches and Mental Health Professionals through our CPD events and direct in-house programmes designed to meet specific organisational goals.
Martin J Smith PhD heads the ITC Consulting / Training team, which consists of a range of qualified trainers and experts in the various fields and subjects that they present on. With an accumulative experience spanning over four decades and experience working with a range of organisations, we are able to offer effective training solutions for your organisation.
This training course will help you understand the importance of managing conflict and learn the key skills needed for success. During the course attendees will have the opportunity to consider their own situation and develop a personal approach that works for them and for their business.
Conflict Management course is offered by Northern Skills Group. Our team have excellent knowledge and understanding in many industry sectors and have the right tools to create a tailored training solution for your business.
Managing conflict at work is becoming an increasing challenge for employers. The number of individual employment disputes that result in employment tribunal applications continues to increase, meaning that an ability to manage conflict and ‘difficult people’, whether in the workplace or not, ...
Conflict Management & Resolution is designed for senior secretaries, executive secretaries, personal assistants and top-level management secretaries aiming to improve their performance and maximise opportunities for promotion to executive positions.
This course provides you with practical ways to handle complaints, deal with difficult people and improve your customer's experience.
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