Conflict Resolution Training

Learning how to manage and resolve conflict is a key skill for anyone who works in a team, communicates directly with customers or has a supervisory or managerial role.  Resolving interpersonal conflict can be very empowering and should be a part of everyone's professional development goals.

This Conflict Resolution Course by PD Training provides techniques for individuals in an organisation to resolve workplace conflict and to build a common understanding and framework for working through challenging situations. The course was designed, after much research, to focus on the Win-Win Approach using the three critical skills of conflict resolution; Negotiation, Assertiveness and Persuasion.

These skills will enable the course participants to develop conflict resolution strategies for quickly and effectively recognising, resolving and preventing conflicts with others.  Learn key skills like how to compromise and negotiate, finding the root cause of the issue, the importance of forgiveness, anger management strategies and de-escalating challenging situations.

Attend a 1-day Conflict Resolution Training Class, or have one of our professional trainers come to your workplace in Brisbane, Sydney,, Melbourne, Canberra, Adelaide or Perth.

Your Learning Outcomes

In this course participants will learn how to:

• Gain a thorough understanding of the sources, causes and types of conflict

• Master all six phases of the conflict resolution process

• Understand the five main approaches to conflict resolution

• Learn to apply conflict resolution approaches 

• Learn how to use parts of the conflict resolution process to recognise and prevent conflict before it escalates

• Develop communication tools such as agreement frames and open questions

• Learn practical anger and stress management techniques

Course Outline for Conflict Resolution Training

After completing this course, participants will have learned to:

Topic 1

Conflict – is it All Bad?

• Welcome

• What Do We Mean by Conflict?

• The Basis of Conflict

• Reflection

Topic 2

Understanding Your Response to Conflict

• The REACH profile

• The Thomas-Kilmann Conflict Mode Instrument (TKI)

• Reflection

Topic 3

What Makes up Conflict?

• From Wince to Scream

• Filters

• Emotions and Conflict

• Reflection

Topic 4

How Managers Can Add to Conflict

• Micromanagement

• Poor Understanding

• Vague Expectations

• Setting Poor Standards

• Reflection

Topic 5

Resolving Conflict Between Others

• Planning and Setting up a Meeting

• Running a Mediation Meeting

• Negotiating a Solution

• Developing an Agreement

• Reflection

Topic 6

When Conflict Involves You

• Conflict Mapping

• Having a Balanced View

• Overcoming Resistance to Meet

• During the Meeting

• Reflection

Topic 7

Implementing Agreements

• Paying Attention

• Follow-up Meetings

• Reflection

Outstanding learning that people can do in the flow of work

• Fresh targeted video-based microlearning content with interactive lessons and quizzes included.

• Rigourous review process

• Only $11.00 per course per person per year

• Or get the $110.00 bundle and save