Wherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size.
DurationWherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size.
Participants will also be provided a set of skills in solution building and finding common ground, while learning crucial conflict management skills, including dealing with anger and other related emotions, both productive and non-productive.
Learning Outcomes
Understand what conflict and conflict resolution means, and learn about the six phases of the conflict resolution process
Be able to adapt the process for all types of conflict, break out parts of the process and use the right tools to prevent the conflict
The knowledge to use basic communication tools to resolve conflict
Learn about basic anger and stress management techniques
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Many people see conflict as a negative experience. In fact, conflict is a necessary part of our personal growth and development. Think of when you were trying to choose your major in college, for example, or trying to decide between two jobs.
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Conflict Resolution at Workplace training is offered by Genesis Origo. Genesis Origo is an HRDC registered training provider. We run both in-house training programmes tailored to companies’ needs as well as HRDC claimable public training.
This course is designed to help you understand what you must do if any conflict arises. Managing conflicts is about influencing the way people think, feel and act when you are mediating or resolving their conflicts. All these can determine the outcome of the mediation or negotiation of the conflict...
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