Wherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size.
DurationWherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size.
Participants will also be provided a set of skills in solution building and finding common ground, while learning crucial conflict management skills, including dealing with anger and other related emotions, both productive and non-productive.
Learning Outcomes
Understand what conflict and conflict resolution means, and learn about the six phases of the conflict resolution process
Be able to adapt the process for all types of conflict, break out parts of the process and use the right tools to prevent the conflict
The knowledge to use basic communication tools to resolve conflict
Learn about basic anger and stress management techniques
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