It can be a useful qualification for individuals who would like a better understanding of how to prevent conflict situations arising and feel more confident in being able to deal with situations if they arise.
DurationWho this course is for
This course is suitable for staff working in public facing sectors, inc the railway, public transport, schools, prisons etc as well as anyone having a customer facing role.
It can be a useful qualification for individuals who would like a better understanding of how to prevent conflict situations arising and feel more confident in being able to deal with situations if they arise.
Students will be assessed via formative and summative assessment where the trainer will set up a number of practical scenarios that the learners will manage. Success will be based on the learners ability to demonstrate competence on more than one occasion to the trainer, the techniques that have been delivered.
The techniques are similar to ones used in Sussex Partnership NHS foundation Trust that are used to gain control of an individual without the need for pain to gain compliance.
Course objectives
To understand how communication can be used to solve problems and reduce the likelihood of conflict arising
To understand the factors that might influence human responses in conflict situations
To assess and reduce risk in potential conflict situations.
To develop the skills to de-escalate conflict in emotive situations.
To help students apply good practice, policies and procedures following a conflict situation
Describe what is meant by violence in the workplace
List reasons why force may justified
State what is meant by a dynamic risk assessment
Identify the implications of using force
Describe common law in relation to self-defence and Section 3 of the Criminal law act 1967
Identify human rights implications and the term PLAN when considering to use force
Explain what is meant by positional asphyxia and how to identify and avoid when someone is suffering from this condition
Demonstrate a number of breakaway and physical intervention techniques
Our Story
With direct field experience, we've been delivering operational, conflict management and security training around the world since 2009 and are licensed to deliver CSAS and RSAS training in the UK.
Specialists in Intelligence, Conflict Management & Operational Training & Consultancy
Founded by former UK Police Superintendent, Colum Price in 2009, Top 2% has established itself as a trusted supplier of training and consultancy in the UK and international Police, Intelligence and Security arena and has expanded into the corporate sector to help businesses keep their public-facing staff safe.
Our goal is to make a tangible difference to your performance and safety.
By working with only the very best professionals with a proven track record of their field of expertise, the company is able to deliver high quality, practical and operational training and consultancy, bespoke to your organisation, values and objectives.
Top 2% is a leading provider of the Railway Safety Accreditation Scheme (RSAS) and the Community Safety Accreditation Scheme (CSAS) and is a specialist in conflict management training with accreditation from the Highfield Awarding Body for the Delivery of Level 2 Conflict Management Courses. Top 2% is a member of the World Institute for Nuclear Security (WINS) and is also a member of the United Nations Global Market Place.
Just some of our clients include Royal Brunei Police Force, Brunei Government, British Transport Police, South Eastern Trains, East Midland Trains, London Stock Exchange and G4S.
I recently attended a course on How to have Difficult Conversations run by Bev. This was a well presented course, facilitated at a good pace, in which all the participants were eager to share their own experiences of challenging conversations they have had both in and out of work.
This course is suitable for businesses and individuals who are customer facing or those who deal directly with members of the public.
There’s no such thing as people who want to be ‘difficult’ but that’s often how we experience their behaviour. Dealing with them requires a set of techniques that can actually enhance all your relationships, so they are really worth working on.
With all these techniques improve your conflict-management skills that will go a long way in fostering positive employee relations with a workforce. This one day workshop is designed to equip you with the skills and give you the confidence to deal with even the most challenging situations.
The Confederation of British Industry estimates that the cost of workplace conflict is around £33 Billion each year.
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