Conflict To Cooperation

This conflict resolution training in Perth teaches you to handle difficult conversations more effectively and confidently with practical tools and a solid framework so you can reach a more positive outcome. The right tools and conversation framework to handle difficult conversations can save a lot time, frustration and energy.  By identifying and catering to different communication styles, you will be trained on how to apply the right techniques for conflict prevention, conflict management and conflict resolution.

Course price includes:

• Perth’s best facilitators and coaches at Perth’s best CBD training centre

• Interactive, practical and hands on learning with small groups for maximum impact

• Free help desk support after your training

• Take-home resource workbook

• Morning and afternoon refreshments, delicious café lunch

• Certificate of Attendance

• Our 100% quality guarantee

Details

Conflict Resolution Training Perth Course Content

This Perth-based workshop helps participants to remain professional while handling difficult conversations in the workplace. Providing a practical and hands on approach, participants will apply a step by step framework for the best possible outcome. Sometimes the hardest part is starting a difficult conversation, and we have got that covered. The course covers handling fears, feedback, conflict styles – what to use when, and much more.

Course Times

• 8:30am to 3:30pm

Introduction

• Welcome

• Objectives

The nature of conflict

• Types and levels and opportunities of conflict

• Early warning signs of workplace conflict

• What makes conversations difficult to you?

• What happens when we put off having a difficult conversation?

• Four types of difficult conversations

Co-operation

• Working with and adapting to communication and behaviour styles

• Values, beliefs, perception, discerning information

• Building rapport

Handling difficult conversations

• STEP 1. Plan

  • Planning template

  • Identify the source of conflict – intent vs impact

  • Identify the type of difficult conversation: Behaviour, performance, authority, sensitive

  • Managing mindset

• STEP 2. Start the conversation

  • Setting the scene with framing

  • Do’s and don’ts

  • Starting phrases

  • Providing feedback with a structure and examples

• STEP 3. Perspective (the other person’s)

  • Types of questions

  • Listening – identifying language filters

• STEP 4. Solution

  • Common goal

  • Problem solving (process and tools)

  • Diffusing tension

• STEP 5. Progress forward: Agreed actions

  • Reaching agreement

  • Staying on track

When someone has a difficult conversation with you

• Staying calm

• Gaining clarity

• Responding appropriately

Additional Toolkit: Building Co-operation (behaviours, tools and techniques)

• Building and demonstrating trust

• Building and demonstrating integrity

• Straight talk and co-operative language

• Challenging perception

Outcomes

• Understand the nature of conflict and take steps to create co-operation

• Impact of conflict and benefits of dealing with difficult situation and conversations

• Apply techniques to handle difficult conversations effectively

• Give and receive feedback constructively

• Identify and adapt to different communication styles

• Demonstrate rapport-building behaviours

Prerequisites

• This course requires no previous training or experience.