This conflict resolution training in Perth teaches you to handle difficult conversations more effectively and confidently with practical tools and a solid framework so you can reach a more positive outcome.
This conflict resolution training in Perth teaches you to handle difficult conversations more effectively and confidently with practical tools and a solid framework so you can reach a more positive outcome. The right tools and conversation framework to handle difficult conversations can save a lot time, frustration and energy. By identifying and catering to different communication styles, you will be trained on how to apply the right techniques for conflict prevention, conflict management and conflict resolution.
Course price includes:
Perth’s best facilitators and coaches at Perth’s best CBD training centre
Interactive, practical and hands on learning with small groups for maximum impact
Free help desk support after your training
Take-home resource workbook
Morning and afternoon refreshments, delicious café lunch
Certificate of Attendance
Our 100% quality guarantee
Details
Conflict Resolution Training Perth Course Content
This Perth-based workshop helps participants to remain professional while handling difficult conversations in the workplace. Providing a practical and hands on approach, participants will apply a step by step framework for the best possible outcome. Sometimes the hardest part is starting a difficult conversation, and we have got that covered. The course covers handling fears, feedback, conflict styles – what to use when, and much more.
Course Times
8:30am to 3:30pm
Introduction
Welcome
Objectives
The nature of conflict
Types and levels and opportunities of conflict
Early warning signs of workplace conflict
What makes conversations difficult to you?
What happens when we put off having a difficult conversation?
Four types of difficult conversations
Co-operation
Working with and adapting to communication and behaviour styles
Values, beliefs, perception, discerning information
Building rapport
Handling difficult conversations
STEP 1. Plan
Planning template
Identify the source of conflict – intent vs impact
Identify the type of difficult conversation: Behaviour, performance, authority, sensitive
Managing mindset
STEP 2. Start the conversation
Setting the scene with framing
Do’s and don’ts
Starting phrases
Providing feedback with a structure and examples
STEP 3. Perspective (the other person’s)
Types of questions
Listening – identifying language filters
STEP 4. Solution
Common goal
Problem solving (process and tools)
Diffusing tension
STEP 5. Progress forward: Agreed actions
Reaching agreement
Staying on track
When someone has a difficult conversation with you
Staying calm
Gaining clarity
Responding appropriately
Additional Toolkit: Building Co-operation (behaviours, tools and techniques)
Building and demonstrating trust
Building and demonstrating integrity
Straight talk and co-operative language
Challenging perception
Outcomes
Understand the nature of conflict and take steps to create co-operation
Impact of conflict and benefits of dealing with difficult situation and conversations
Apply techniques to handle difficult conversations effectively
Give and receive feedback constructively
Identify and adapt to different communication styles
Demonstrate rapport-building behaviours
Prerequisites
This course requires no previous training or experience.
The experienced team at ATI-Mirage delivers quality training and consulting services for leading Western Australian and Australian organisations, public sector agencies and the important community sector. We provide innovative, market-leading solutions with a business understanding to enable our clients to succeed in a challenging and changing world.
We provide organisations and individuals with the tools they need to be the best they can be in this fast-paced work environment. Our training will develop better leaders and teams with management, professional development and IT skills.
We want to work with you in the way that suits your organisation and can train in-house or at our vibrant CBD training centre in Perth. We have invested in the best technology and our online training solutions will work with you to provide training across the country and internationally.
We want to help transform organisations to value the power of lifelong learning. Our training provides your people with the confidence, skills and mindset to get the job done.
We believe you get maximum return on the training dollar spent coupled with optimum learning for skills transfer when you study at ATI-Mirage.
This Conflict Management training presented by the team at Aptitude Management provides powerful techniques for leaders to handle workplace conflict, and build common ground (between staff members) to facilitate a better work team culture.
This two (2) day course aims to provide learners with the knowledge and skills required to effectively manage conflict.
Conflict Resolution course is offered by Wesley Vocational Institute
Conflict Resolution course is offered by Safety and Learning Techniques. Our Teabag Training packages are fully customised and delivered flexibly to suit your requirements. You even control the course duration.
Fear of conflict leads to more conflict. Having the soft skills to tackle difficult conversations at its source leads to a healthier, more productive workplace.
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