Customer service is a key to every organisation and this programme is designed specifically for people who interact with customer on a face to face, telephonically, through exchange of e-mails and social media. SAIL’s programme has been designed to meet the needs of those people who may wish to prog
Customer service is a key to every organisation and this programme is designed specifically for people who interact with customer on a face to face, telephonically, through exchange of e-mails and social media. SAIL’s programme has been designed to meet the needs of those people who may wish to progress their career path to Contact Centre Management. Contact Centres have become key business tools - integral to the way organisations achieve their business objectives and the skilled Contact Centre people are highly demanded as the industry field is growing. SAIL’s Contact Centre focuses on skills, value, knowledge and attitude required of employees to contribute to improved productivity and efficiency within the contact centre industry and to open opportunities for individual to grow.
The Southern African Institute of Learning (SAIL) is a leading education, training and development organisation that designs innovative learning solutions to enhance productivity and efficiency in the workplace.
We understand the diverse needs of our clients and will provide holistic and revolutionary learning solutions for professional growth. In our effort to enhance the learning experience, we offer SMART learning solutions for a customised learning path
Customer Service workshop is offered by Elogin Business Institute for all skill levels. E-Login Business Institute offers next generation education in the field of business and management.
This practical and enjoyable program will equip staff with the knowledge, awareness and practical skills needed to communicate professionally and enthusiastically towards customers.
Call Centre and Reception course is offered by Gold Class Group. Our focus is predominantly on the African continent,where a diversity of projects and many skills are still required in order to catch up with the rest of the world.
A training programme for Call Centre staff who need to improve their customer service and telephone skills.
Customer Service Excellence course is offered by JHJ Training. Our training approach focuses on a specific framework that ensures success, relevancy and implementation.
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