Contact Centre Operations

Customer service is a key to every organisation and this programme is designed specifically for people who interact with customer on a face to face, telephonically, through exchange of e-mails and social media. SAIL’s programme has been designed to meet the needs of those people who may wish to progress their career path to Contact Centre Management.

Contact Centres have become key business tools - integral to the way organisations achieve their business objectives and the skilled Contact Centre people are highly demanded as the industry field is growing. SAIL’s Contact Centre focuses on skills, value, knowledge and attitude required of employees to contribute to improved productivity and efficiency within the contact centre industry and to open opportunities for individual to grow.