Counselling Skills For The Workplace

Course Overview

When faced with a fellow colleague who is in need of support it is often of great value to have some effective counselling skills. Sometimes employees need help because they are under stress, have suffered a bereavement or are experiencing personal or work related problems.

Cosensa's counselling skills training course is designed to equip delegates with the fundamental knowledge, skills and awareness to adequately support fellow colleagues in the workplace. Despite the seriousness of the topics covered, delegates can expect a lively, enjoyable and interactive course.

Content

• Active listening and constructive questions

• Internal experience and external signals

• Effective language patterns and reframing

• Breaking bad news

• Helping with bereavement

• Defusing anger

• Maintaining your resourcefulness when counselling

• Recognising limitations. 

• How and where to refer people (e.g. to a professional counsellor

Learning outcomes

By the end of this course delegates will have the skills to:

•  Create rapport and empathy with someone in distress

•  Gain insight into the persons' feelings, experience and behaviour

•  Act in a supportive way to him or her

Who should attend

This programme is ideal for managers, supervisors, personnel staff and people who work with client groups in need of support.