Courageous Conversation

Courageous conversations are those difficult conversations every manager or team leader needs to have with staff or project team members when they are not performing at an acceptable level.

They are the conversations we need to have with senior management when the advice or information we need to provide may be less than welcome. Conveying difficult messages to anyone is not easy.

However, many of us are either unable or unwilling to have these conversations, the consequences of which affect not just the manager and the individual concerned.

It can have a rippling effect, spreading disaffection amongst others, especially high-performers who see under-performance or important issues going unaddressed.

Objective

The objective of this two-day workshop is to assist managers, team leaders and other staff in developing all the key skills for conducting difficult conversations so they will be more confident and resilient in challenging situations, being able to communicate in a more open and honest way without damaging working relationships.

Content

•     What makes certain conversations "difficult"
•     The challenges of courageous conversations
•     The principles that allow us to have courageous conversations with anyone
•     The process behind preparing for uncomfortable conversations
•     The mindset required to successfully address the problem
•     Self awareness of triggers and inner dialogue
•     Developing a high degree of "emotional maturity"
•     The words we use and behaviours needed
•     Tools and techniques to enable courageous conversations
•     Contributing and influencing more effectively in        conversations and meetings
•     How to avoid being manipulated and sidetracked
•     Giving and receiving feedback effectively
•     Managing opposition, criticism and objections
•     Standing our ground under pressure.

Resultent Benefits

On completion of the workshop, participants will have learnt all the key skills for conducting courageous conversations enabling them to be more confident and resilient in challenging situations and to be able to communicate in a more open and honest way while at the time preserving relationships and, where appropriate, successfully drive high performance in their team.