This program will unveil the true nature of human dynamics so that you can begin to intuitively understand what your customer is looking for next.
DurationLearning to deal with members of the public requires more than just 'being nice'. Handling difficult situations, problem solving on the fly and most importantly - not taking the customer's frustration personally: these are the skills of a grade A customer service professional.
This program will unveil the true nature of human dynamics so that you can begin to intuitively understand what your customer is looking for next.
When you understand people patterns, ever puzzle becomes solvable!
Our professional development training isn't just about learning personality styles ... It's about using personality styles as the tool to develop all of the other people skills needed for success!
Let us transform your workplace by helping staff develop their soft skills toolbox and by coaching leaders on how best to manage their people. Through our interactive and engaging programs your teams will learn to work collaboratively and cohesively, together.
This three-day inclusive training course helps anyone learn to make the most of their profession, including understanding the best ways to listen and be heard.
Learn the importance of customer service to any business and what differentiates e-commerce customer service from traditional customer service.
Everyone expects a great customer service experience, but how can you provide it? Come away from this program with a renewed understanding of how customer service excellence helps achieve customer satisfaction, loyalty and advocacy.
This program offers individuals the opportunity to acquire the skills required by many companies that specialize in customer service and outbound marketing services and to provide skills to facilitate advancement in their chosen career.
Customer service training for all agents whose role is to improve the quality of the customer experience in their organization.
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