This program will unveil the true nature of human dynamics so that you can begin to intuitively understand what your customer is looking for next.
DurationLearning to deal with members of the public requires more than just 'being nice'. Handling difficult situations, problem solving on the fly and most importantly - not taking the customer's frustration personally: these are the skills of a grade A customer service professional.
This program will unveil the true nature of human dynamics so that you can begin to intuitively understand what your customer is looking for next.
When you understand people patterns, ever puzzle becomes solvable!
Our professional development training isn't just about learning personality styles ... It's about using personality styles as the tool to develop all of the other people skills needed for success!
Let us transform your workplace by helping staff develop their soft skills toolbox and by coaching leaders on how best to manage their people. Through our interactive and engaging programs your teams will learn to work collaboratively and cohesively, together.
The Customer Service course will teach students the fundamentals of customer service, and help them to develop core competencies for providing excellent customer service. Students learn the definition of customer service,
Creating a customer service culture in your organization must be viewed as the cornerstone of your continued success. Some companies attempt to reinvent themselves in an effort to increase market share by adding non-traditional product lines.
This two-day course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.
Providing customer service excellence is what will keep your customers coming back. Customer service excellence will give you the competitive advantage you need to survive in a tough and increasingly uncertain business climate.
Understanding customer buying habits and lifestyle preferences help organizations make effective and profitable decisions. There is a vast amount of data that can be used to not only describe customers past and current buying behaviours, but also predict future ones.
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