This program will unveil the true nature of human dynamics so that you can begin to intuitively understand what your customer is looking for next.
DurationLearning to deal with members of the public requires more than just 'being nice'. Handling difficult situations, problem solving on the fly and most importantly - not taking the customer's frustration personally: these are the skills of a grade A customer service professional.
This program will unveil the true nature of human dynamics so that you can begin to intuitively understand what your customer is looking for next.
When you understand people patterns, ever puzzle becomes solvable!
Our professional development training isn't just about learning personality styles ... It's about using personality styles as the tool to develop all of the other people skills needed for success!
Let us transform your workplace by helping staff develop their soft skills toolbox and by coaching leaders on how best to manage their people. Through our interactive and engaging programs your teams will learn to work collaboratively and cohesively, together.
Customer service training is the best technique to target your challenges, become aware of the improvements to be made and develop an approach adapted to your customers.
Understanding customer buying habits and lifestyle preferences help organizations make effective and profitable decisions. There is a vast amount of data that can be used to not only describe customers past and current buying behaviours, but also predict future ones.
A two day workshop for women and gender diverse individuals interested in gaining the knowledge and skills required in delivering exceptional customer service.
We train, coach and support you to turn customer service strategy into exceptional customer experiences. Businesses need their customer service challenges responded to with customer service training solutions that stick.
The first course in the Certificate in Customer Service Specialization provides an overview of customer success terminology and an introduction to basic functions within a business.
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