Credit Control Training Course

by Keys Training Claim Listing

Cash flow is undoubtedly under stress in the current climate. Prompt payment allows for greater efficiency, generates confidence and ensures survival. There is, however, often a conflict between getting paid and keeping the customer.

£295

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img Duration

1 Day

Course Details

Cash flow is undoubtedly under stress in the current climate. Prompt payment allows for greater efficiency, generates confidence and ensures survival. There is, however, often a conflict between getting paid and keeping the customer. This one day course highlights the need for a strategic approach to getting paid at the same time as cementing client relationships.

 

Course Outline:

  • Taking a Fresh Look at Credit
    • What constitutes a debt
    • Terms & Conditions – Are yours effective?
    • Who owes you money? – The 80/20 rule
    • Traditional methods of Credit Control – Are they working?
    • Customers at any price – Does it make sense?
    • Keeping the law on our side
  • Changing Attitudes
    • Being positive about our product or service
    • The need to stay competitive
    • Attitude to talking ‘money’
    • Changing customers’ attitude towards us
    • Attitude towards first contact
  • People pay People
    • Organisation and Preparation
    • Making an individual accountable
    • Building a relationship before barriers are up
    • Communication & Influencing skills
    • The power of the Telephone
    • Empathy & Psychology
    • Timing of on-going calls
    • Establishing good practice
    • Gaining commitment to pay
    • Countering excuses
  • Learning from Mistakes
    • Using credit checks properly
    • Picking up early problem signals
    • Keeping the momentum going
    • The dangers of complacency
  • Liverpool Branch

    31 Keel Wharf, Liverpool
  • Manchester Branch

    The Quays Digital World Centre, 1 Lowry Plaza, Manchester
  • Leeds Branch

    Brewery Wharf, Brewery Pl, Leeds
  • Birmingham Branch

    245 Broad St, Birmingham
  • London Branch

    75 King William St, London

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