Crises Management, Contingency Planning And Conflict Resolution

Course Introduction:

Crisis and Conflict can have a devastating effect on productivity, morale, teamwork and ultimately the Organisation. Industrial strike actions could cripple the functions of an Organisation.

This course provides the necessary insights, a proven approach and relevant skills that can be applied whenever Conflict does arise. The Course will deal with relevant Crisis Management Options and Strategies.

Participants will also gain an insight into how conflict can produce positive change, lead to unity and promote collaboration.

Who Should Attend:

Executive Directors, Team Leaders, Managers and Supervisors who facilitate group processes. Those who have the task of resolving conflict or disputes and who are also involved in developing the organisation’s Crisis Management Strategy.

Training Outcomes:

By the end of the programme, delegates will be able to:

• develop a crisis management plan

• identify relevant Crisis Management options for their organisations

• develop strategies for managing risk

• give a clear insight into the root causes of all forms of conflicts, an understanding of how conflict manifests and how to begin to resolve it

• see and understand why conflict happens

• know how to manage and resolve interpersonal conflict

• recognise the signs of conflict emerging in a team situation

• participate effectively in mediation, negotiation and settlement discussions

• identify and deal with behaviors, which trigger and escalate conflict

• evaluate a business continuity plan

• create awareness of the need for change to reduce crisis and conflicts

• use different approaches to manage, resolve or transform a conflict to lead to unity and eventually promote collaboration

• influence crisis management and conflict resolution policy within their organisations

• design the most effective communication method and process