Crisis Management & Business Continuity Planning (2 Days Programme)

by Upskill Training Claim Listing

This will be a 2 days programme, comprehensive enough to enable participants to understand the basic fundamentals required to handle a crisis. Providing a very hand on approach to the subject matter.

Price : Enquire Now

Contact the Institutes

Fill this form

Advertisement

Upskill Training Logo

img Duration

2 Days

Course Details

This will be a 2 days programme, comprehensive enough to enable participants to understand the basic fundamentals required to handle a crisis. Providing a very hand on approach to the subject matter. 

For leaders, crisis can be the most painful experience that will test whether they are fit to be who they are in the organization. It is also an acid test for businesses as it will challenge how strong their brand is and their brand-based system in a state of turmoil. 

The real challenge in handling crisis is how you would balance the act. On one side you need to strive towards solving the problem and on the other side you need to ensure that everything is within your control and behave that everything is going on fine. If you are not powerful and careful enough, you will be charged for Information Pollution. The media is out there to magnify the pollution and the consequences can be devastating

Upon completion of this programme, the participants will be able to:

  • Understand what is a crisis and the various types of crisis that could impact your business
  • Establish a crisis detection system to detect any potential problems and unforeseen conditions
  • Use the crisis detection system to monitor the extent of damage and minimize the impact of the crisis
  • Establish a powerful crisis management team
  • Setting and enforcing the new rules of engagement
  • How to develop a practical plan to respond effectively to any type of crisis
  • Establish your organization’s readiness for crisis communication activities to mitigate reputational damage
  • Understand the information needs of different groups of stakeholders (customers, employees, authorities, the wider public, the media)
  • Understand what information will be needed so you can plan ahead
  • Learn how to make social media an integral part of any communication response
  • Know what needs to be said by whom and when
  • Know how and what to talk through the media to strengthen the brand image
  • Protect and fortify investors and stakeholders confidence
  • Build a system to lead in the new crisis situation
  • Handle dispute resolution both internally and externally

Training Methodology

  • Think differently to alter direction.
  • The experience of learning to read and write for the first time is likely to remain vivid in your memory. The skill is ingrained and it stays. The primary objective of our training and workshop is to make your new knowledge and abilities as durable as the ones you've already accumulated. They foster fresh ideas. They enable great feats. Individual behaviour and attitude contribute to your organization's success is what we prioritise.
  • Combining experiential, instructional, and discovery learning with current coaching technology promotes profound transformations in attitudes and behaviour that enable sustainable change in your business. These adjustments improve results.

Day 1

Module 1 - The Blueprint Of A Crisis

  • What is a Crisis?
  • The Crisis ANATOMY
  • Various Types Of Crisis and Their IMPACT to your organization
  • Five Things To Assume on How Your Crisis Will Emerge
  • “Identifying & Communicating without delay and hesitation that you are in a crisis”
  • Denial vs ACCEPTANCE
  • Developing The TEAM
  • Solution Consciousness
  • Damage Recovery

Case Study – Group Activity

Module 2 - PREVENTION – Risk Management Plan

  • The First Line of Defense against A Crisis
  • The Proactive Preventive measures
  • Establishing The Rules of Engagement well in advance
  • Risk Management Planning
  • Hazard Identification
  • Risk Description
  • Impact Analysis
  • Probability Analysis
  • Risk Treatment
  • Crisis Detection System
  • Process Re-engineering vs Infrastructural Modification

Case Study – Group Activity
Module 3- Business Continuity Plan

  • Overview
  • Definition
  • Planning Method
  • Information gathering and Data Management
  • Documentation
  • Implementation Methodology
  • Execution

Module 4 - The Crisis Management FRAMEWORK

  • Team – Establishing the Crisis Management TEAM to Combat the CRISIS
  • Leadership – Taking Command & Control Of the Crisis Situation
  • Mission – Inspiring the purpose of the WAR
  • Financial – Forecasting & mitigating the Financial IMPACT
  • Communication – Establishing an unique INTERNAL & EXTERNAL Communication standards
  • System – Establishing & Enforcing a new system to Resolve the Crisis
  • Legal – Knowing What To Say and What Not To Reveal
  • Brand – Managing your Brand Image and Establishing Service Recovery Plan

Case Study – Local and Global
Module 5 – FOUR PHASES Of Crisis Management

1st Phase : Moving From denial To ACCEPTANCE

  • Managers and directors can waste a lot of precious time at the outburst of a crisis denying its existence and trying to prove otherwise
  • How you can overcome this unnecessary reaction by using a tracking system
  • How to communicate the reality to the key people in the organization

2nd Phase : Mustering The TEAM

  • Communing the team together
  • Identifying the extent of damage using the Crisis Detection System (CDS)
  • Establishing the internal crisis communication standards

3rd Phase : Mitigating & Controlling The Damage

  • Controlling and minimizing the extent of damage occurred
  • How to respond to the Media?
  • Being On The Edge
  • 3th Phase : Swing To Solution Consciousness
  • Taking Command & Control Of The situation
  • Establishing Proactive action to solving the crisis
  • Execute and Monitoring the Situation until it’s back to normal
  • Resolving disputes internally and externally

4th Phase: Damage Recovery

  • Learning From the Mistake
  • De-briefing and creating preventive measures
  • Communicating the chronicles
  • Recover From A Crisis

Day 2

Module 6 - Developing The CORE Action PLAN

  • The 5 principles to bear in mind during the planning process
  • Practical Guidelines and Bets practices to adopt when planning the action plan
  • Avoiding the common mistakes and major pitfalls made during the planning process

Case Study – Group Activity and Role Play
Module 7 – Communication During Crisis

Crisis communication planning

  • Identifying your crisis communications team and assigning responsibilities
  • Preparing by identifying all potential crisis situations and how you would respond to these
  • Ensuring that every staff member understands the communication plan to ensure consistency and clarity
  • Ensuring a fast response; what needs to be in place to be able to achieve this?
  • Understand who your stakeholders are and establish a notification system to be able to reach them during a crisis
  • Integrating the use of social media into every aspect of your crisis communication plan

Critical Communication

  • Encoding
  • Channeling
  • Choice of Words
  • Decoding

Identifying your key crisis-specific messages

  • Identifying your key crisis-specific messages unique to each situation
  • Knowing what type of information each crisis’ stakeholders are looking for
  • Who controls the message going out during a crisis?
  • The benefits of ‘holding statements’
  • Avoid reacting without adequate information
  • Keeping it simple

Communicating with staff

  • Identifying any potential gaps or bottlenecks in your current internal communication system
  • How to reach your staff during a crisis; ensuring that you have all the information needed before the crisis hits
  • Dealing with the ‘human factor’ in a crisis
  • Ensure staff receive the messages you would like them to repeat elsewhere

Communicating with the media

  • Practical advice about how to manage the media in a crisis
  • Assessing what information should be provided and how to communicate this to the media
  • Meeting the needs of different media groups during a crisis
  • Managing unexpected enquiries and how to answer questions when you don’t have the answer
  • Why it pays to engage, rather than avoid the media
  • How to deal with misreporting

Communicating with consumers and other external stakeholders

  • Reaching your customers directly if required
  • How your current communication efforts will aid your message during a crisis
  • Responding to negative stakeholder responses or confusion
  • Re-establishing credibility and confidence with internal and external audiences

Using social media

  • Social media overview: What are the different types, how do they work, who will you reach using these media?
  • How social media is changing crisis and emergency responses
  • How to harness the power of social media in a crisis – as an information gathering tool, to communicate internally and externally, to aid your response effort
  • Managing your messages through social media during a crisis

Case Study - Group Activity and Role Play Optional Module - Additional ½ Day Crisis Management Drill - Involving the State Crisis Management Team

  • Scenario Planning - to have a real life crisis scenario
  • Liaison with Paramedic Service / Ambulance
  • Liaison with Civil Defense
  • Liaison with Police
  • Liaison with Fire Department

Communication: -

  • Media - Ad Hoc and Press Conference
  • Family members
  • Stake holders
  • Board of Directors
  • Internal Emergency Response

Who should attend:

  • This course is designed for Company Directors, Managers, Team Leader, Top Management, Middle Management, Senior Management, Spokesperson of an institution, organization, corporate or government; Key Person who deal with the media in their organization; Business Owners, Stakeholders, Investors and Public Relations personnel Level for Team Leaders and above
  • Kuala Lumpur Branch

    C-02-09, Pavilion, Jalan Puteri 7/13, Kuala Lumpur

Check out more Crisis Management courses in Malaysia

Disaster Recovery Institute (DRI) Malaysia Logo

Crisis Management Plan Workshop (2 Days)

All certification courses, workshops & programs are hrdf claimable. Many organizations devote substantial time and resources to risk management. But there’s a place where the predictable gives way to the unpredictable – and a risk, or combination of risks, turn into crisis.

by Disaster Recovery Institute (DRI) Malaysia [Claim Listing ]
DreamCatcher Logo

Effective Crisis Management- Communicating in A Crisis

Crisis management is a critical skill set that the modern organisation cannot do without. This workshop is aimed at helping employees understand crisis and how to manage them with minimal impact.

by DreamCatcher [Claim Listing ]
BSI Malaysia Logo

Crisis Management Training

This course explores sudden onset and slow onset crises caused by internal and external issues as well as methods for determining risk to use as a basis for crisis management plans. Delegates will learn about the key elements of crisis management, how to formulate a crisis management plan and how t...

by BSI Malaysia [Claim Listing ]
Charles Mann Solutions Logo

Social Media Crisis Management Training

This one day training course and workshop will teach what to do in order to create a crisis management plan that is social media compliant and effective when so exposed via online platforms and channels. It will also provide an understanding of how customers and citizens use social media to vent op...

by Charles Mann Solutions [Claim Listing ]
Swinburne University of Technology Sarawak Logo

Social Media Marketing and Crisis Management Training (2 Days)

This programme is designed to prepare you to effectively manage any crisis on social media platforms. You will learn various prevention, mitigation, response and recovery methods in critical situations and be able to apply them effectively on any platform.

by Swinburne University of Technology Sarawak [Claim Listing ]

© 2024 coursetakers.com All Rights Reserved. Terms and Conditions of use | Privacy Policy