Crisis Management Course

Leaders at all levels face increasing pressures around performance, return on investment and efficiency. A crisis or disaster can derail even best-laid plans and cause permanent economic and reputational damage.

Threats to business continuity can be traditional in risk-prone areas such as fires and floods. This is exacerbated by the increasing impact of climate change. But we should not consider these alone.

ICT interdependence through tightly coupled systems, hacking, energy security and even rogue employees are risks that can cause equally serious damage.

To date, much of the work framed on crisis management looks at defining risk, business continuity and crisis communication in the heat of an event. Yet, despite the prevalence of these mechanisms things can and will go wrong.

Traditional approaches also need to be supported by an understanding that effective crisis management occurs through collaboration. Through collaborative approaches, there is an understanding that the whole is more than the sum of individual parts and crisis response relies on effective integration.

This course seeks to equip leaders and managers with an understanding of how they can best prepare, respond and learn lessons from crises they face within an organisation, weighing the odds of success in their favour.