Crisis Management Training Course

Crisis management and crisis management planning can protect organizations against complete failure if/when a catastrophic disruption happens. This course explores sudden onset and slow onset crises caused by internal and external issues as well as methods for determining risk to use as a basis for crisis management plans.

Delegates will learn about the key elements of crisis management, how to formulate a crisis management plan and how to relate the plan to other continuity plans. Practical matters including how and when to put a crisis management plan into action and determine when a crisis is over are also covered.

This training course combines presentations as well as individual and team activities designed to establish a practical understanding of the elements of crisis management, enabling you to construct, deploy and validate relevant crisis management plans.

How will I benefit

This course will help you:

• Understand the distinction between crisis management, recovery and continuity

• Develop incident management and crisis management arrangements for your organization

• Manage incidents and organizational crises by following appropriate plans

Who should attend

Anyone involved in emergency planning and crisis management

Pre-requisites

There are no prerequisites for attending this course, however an understanding of business impact analysis, risk and business continuity would be useful.

What will I learn

Delegates will have the knowledge to:

• Describe the type of circumstances where incident and crisis management are relevant

• Explain the key features of effective Incident and Crisis Management Plans

• Identify when Incident and Crisis Management Plans should be used and when to stand down

• Demonstrate use of Crisis Management Plans to deal with a disaster

Delegates will have the skills to:

• Formulate Incident and Crisis Management Plans relevant to their organization

• Invoke and manage an incident or a crisis through the use of a Crisis Management Plan

What's included

• Detailed course notes and lunch provided

• Loan copy of the standard (to be returned after the course)

• On completion, you'll be awarded an internationally recognized BSI Training Academy certificate