Critical Iincident

Have you or your team experienced a traumatic event or critical incident? Our critical incident stress management (CISM) services provide the support you need during these challenging times. With a kind and expert-led process, we help you navigate the emotional aftermath, ensuring no one faces it alone.

Finding balance after trauma

A critical or traumatic incident is any event that falls far outside the normal scope of human experience, one that is deeply distressing and often triggers intense emotional reactions.

These incidents can range from natural disasters and workplace accidents to violent crimes or the sudden loss of a colleague. The emotional toll of such events can be overwhelming, leaving individuals struggling to process what they’ve experienced.

When a critical incident occurs, it is not uncommon for those affected to experience abnormal stress reactions. These reactions may include shock, confusion, fear, or a sense of helplessness, and they can significantly hinder a person’s ability to cope and function effectively in their day-to-day life.

In a workplace setting, the emotional fallout from a traumatic event can impact not only the individuals directly involved but also their colleagues, the overall work environment, and the organisation’s productivity.

Support when it matters most

Left unaddressed, this type of distress can lead to longer-term emotional and psychological challenges, including anxiety, depression, and post-traumatic stress disorder (PTSD).

It can also create a ripple effect, impairing the work environment by lowering morale, increasing absenteeism, and reducing overall performance.

Recognising the need for immediate and structured support in these moments, critical incident stress management offers a systematic approach to help individuals and teams manage the emotional aftermath of such events.

CISM provides tailored strategies to address and alleviate stress reactions, promoting emotional recovery, resilience, and long-term mental well-being. This process is vital in helping those affected regain their sense of balance and return to their daily roles with renewed confidence and mental stability.

Ideal for

Our critical incident stress management process is designed to support anyone affected by:

• Violent or threatening incidents in the workplace

• Natural or man-made disasters

• Industrial accidents causing serious injuries or fatalities

• The sudden or unexpected death of a colleague, from illness or suicide

• Robbery, violent crimes, or homicides

• Line of duty deaths or injuries among emergency and law enforcement personnel

• Any life-threatening experience or multiple injury/fatality accidents

• Acts of terrorism

• Community-wide disasters

• Vicarious trauma from engaging with victims, reading reports, or viewing graphic images

• Emergency workers and first responders involved in critical incidents, including police, fire, and EMS personne

Restore strength and build resilience

For organisations and individuals facing the aftermath of traumatic events, we recognise the emotional and psychological challenges that can follow. Our critical incident stress management services offer the necessary support to help your team recover, providing guidance and care during these difficult times.

From immediate intervention to long-term well-being, our approach is designed to address the unique needs of those affected, fostering both recovery and resilience.