CRM

At BCI, we go beyond adoption because CRM goes beyond technology. Our goal is to help you use CRM to fuse your technology, process, and people together - uniting them into a cohesive whole focused on customers - and, in the process, igniting a spark that will transform your entire culture.

Outcomes

• Enact, reinforce, and sustain a constant reliance on CRM to drive adoption, shorten time to competency, and maximize your system

• Optimize your CRM technology and processes to support - and speed up - your day-to-day workflow

• Shorten your sales cycle by aligning activities around the customer

• Integrate best practices for meetings, coaching, training and communication that result in more accurate forecasting, cleaner pipeline, and consistent team behaviors

• Breathe new life into your company by empowering your team to reach and support customers like never before

Today's CRM technology has transformed the way we approach customers. From industry-leading Salesforce to the ever-growing field of new CRM platforms, keeping up with this vibrant industry is becoming a huge challenge for companies around the world. And the numbers show this to be true. As of 2012, companies still had not taken advantage of 80% of potential benefits from CRM use (Nucleus Research, Inc.).

The fact is you can have the best selling process, the best systems and tools, but unless these tools fit into your day-to-day activities and goals with customers, your implementation and investment will be at a loss.